Operations Coordinator B2B (f/m/d)

What you will do:

What you will do:

• Assist with B2B inbound processing, including ERP system uploads, syncing orders to our 3PL, coordinating inbound deliveries, tracking & monitoring book-ins, and expediting book-in requests as needed.

• Prepare outbound shipments by completing shipping documents, shipping labels, customs procedures, creating IFI’s, ERP uploads, uploading to client portals, as well as arranging ship-outs and pick-ups with our 3PL.

• Review and ensure compliance with B2B client delivery manuals, updating internal manuals as needed to ensure orders meet specific client requirements.

• Deliver exceptional customer service by responding promptly to inquiries and requests from B2B clients with clear and effective communication.

• Collaborate with the team to resolve B2B client claims and return requests, working closely with the Production team to send products for repair, monitor factory claims, and ensure timely resolutions.

• Proactively track and monitor B2B orders, ensuring deliveries align with go-live dates and launches, and maintain accurate records in the ERP system.

• Support the team in defining, updating, and maintaining Standard Operating Procedures (SOPs) to ensure consistency and efficiency across processes.

• Contribute to the streamlining and optimization of customer service and operations processes for the B2B wholesale channel.

What you will bring:

What you will bring:

• 1–2 years of experience in supply chain management, sales administration, operations, logistics, or B2B customer service.

• Academic degree and/or professional training in operations, supply chain management, business administration or a related business field

• Strong organizational and time-management skills to oversee multiple tasks and prioritize effectively during peak periods.

• Hands-on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment.

• Start-up mindset with a can-do attitude and a solution-oriented approach.

• Excellent communication skills in English (both verbal and written), German is a plus

What we offer:

What we offer:

• A bright and spacious design office in the heart of Berlin embodying our brand values and focusing on employee well-being.
• A unique chance to shape our company’s future and build a global brand, all within a motivating, international work environment with employees of 14+ nationalities.
• A high level of responsibility, creative freedom, and the opportunity to bring your originality, ideas, and independence to life.
• Once-per-season gift voucher, to be used on Aeyde footwear and accessories.
• Subsidized Urban Sports Club membership or Berlin Public Transport pass.
• 30 days of holidays.
• German lessons for international employees.
• Flexible hybrid working model subject to team specifications.
• Regular team events include our Christmas and Summer Party as well as extraordinary monthly team lunches.
• Relocation assistance available including visa support.