Customer Service Representative II

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You will also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune.
• A company that is recognized as one of the best big companies to work for and a best place to work for diverse, working mothers, female executives, and scientists.

The Opportunity 

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions.

The position of Customer Service Representative II is within our toxicology division in Santa Rosa, CA.

The Customer Service Team is responsible for executing and coordinating tasks within their assigned team including operational processes and collaboration with other departments to ensure a high level of customer satisfaction and revenue growth.

 

Primary duties include work order request management (including scheduling), efficient and accurate transaction management, database maintenance, compliance, transaction documentation, sales correspondence as well as special projects as assigned. Responsible for staying abreast of TOX2, GP, Salesforce, product, compliance, and RTL policy updates/developments as they relate to assigned tasks and providing advice and consultation to departments and/or individuals regarding updates as they relate to transactions.

What You’ll Work On

Work Order Request:

The Customer Service Team will receive and manage all requests for their assigned team from RTL departments through the Work Order Request System (Queues).  Customer Service Team will ensure all requests are supported by appropriate format approvals and documentation.

• Lab supply orders.
• Bio orders.
• Fed Ex Scheduling.
• Credits & returns.
• Contract ID’s.

Work Order Request:

• Manage requests from RTL departments via the Work Order Request System (Queues).
• Ensure all requests have appropriate format approvals and documentation.
• Handle lab supply orders, bio orders, and FedEx scheduling.
• Manage credits and returns.
• Oversee Contract IDs and B POs.
• Follow business rules.
• Update Tox Access, labels, and panels.
• Prov