Sr. Spclst , UX/UI Design

Job Description

Our company’s Information Technology organization partners with colleagues across the business to help serve our patients and customers around the world. Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

We are looking for a proficient UX Lead who is passionate about creating intuitive, seamless and delightful user experiences by conducting research, working with cross-functional teams, and fostering strong relationships with our product teams and business partners.  This position will play a critical role in developing and executing qualitative and quantitative research approaches and translating them into insights that motivate user-centric design decisions.  

As UX Lead for the Digital Regulatory Docs Product Line (DRD PL), this position defines the UX strategy and ensures a consistent and high-quality user experience across all digital products within the product line. Responsibilities include guiding the digital experience design process, applying expertise and best practices to produce effective solutions that increase user satisfaction, engagement, and productivity. The Digital Regulatory Docs Product Line (DRD PL) partners with the Regulatory Organization, focused on advancing technologies for regulatory submissions.

Responsibilities

• Develop and align UX strategy with business objectives
• Plan and implement user research strategies and methodologies
• Prepare research plans, discussion guides, and workshop materials
• Manage and prioritize UI/UX requests for the Digital Regulatory Docs Product Line
• Create schedules and allocate resources for prioritized UX activities
• Mentor other UX designers and researchers
• Conduct user research and usability testing, including heuristic evaluations, UI reviews, and user testing sessions
• Convert findings into recommendations and insights, summarize data, and present these to the product teams, product managers, and stakeholders
• Maintain and advocate for user-centered design standards
• Lead design thinking workshops and focus group sessions as necessary
• Create personas, storyboards, wireframes, prototypes, user flows, and visual mock-ups using current tools and processes
• Collaborate with product managers, engineers, and business stakeholders to develop user stories and ensure design meets requirements
• Participate in test planning and execution to verify that results meet business and non-functional requirements
• Work with product and engineering teams to create minimally viable products, analyze user feedback, and iterate designs
• Gather user feedback consistently to support data-driven product decisions
• Drive product design from concept to implementation
• Evangelize UX practices to other teams as well as the DRD product teams and colleagues

Required Experience and Skills

• Bachelor’s degree in Human-Computer Interaction, Computer Science, Graphic Design, Psychology, Cognitive Science, Anthropology, Information Technology, Information Architecture, or related field
• At least five years’ relevant experience in UX design and research
• Ability to lead user research studies end-to-end, including planning, moderating sessions, analyzing data, documenting findings, and presenting results
• Communication and presentation skills suitable for diverse audiences, including leadership, product managers, and developers
• Strong organizational skills, able to prioritize tasks, work independently, and meet tight deadlines
• Ability to establish credibility and trust
• Effective stakeholder collaboration and strategic partnership in product decisions
• Commitment to user-centric product development
• Expertise in various research methodologies, including contextual interviews, field studies, focus groups, design thinking, card sorting, surveys, and usability testing
• In-depth knowledge of user-centered design principles
• Experience with wireframing, prototyping, and visual design
• Familiarity with Jira, Confluence, Sketch, Figma, and Mural
• Willingness to share knowledge and learn continuously

Preferred Qualifications

• General or specialized UX certifications in research, user experience, and design
• Prior experience in life sciences or pharmaceutical industry
• Experience supporting cross-functional initiatives involving AI/ML, automation, and emerging technologies

Required Skills:

Anthropology, Business Analysis, Client Counseling, Clinical Development, Comm