Staff UX Architect

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

• Leading efforts to plan and design for consistent and scalable UX architecture across our suite of enterprise software products

• Engaging with product and design teams to drive product outcomes with optimized user experiences 

• Creating end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes 

• Work to define and grow a robust design system of patterns, styles and components with an eye towards consistency and reusability 

• Work proactively with researchers, designers, product managers and engineers to develop and realize product roadmaps 

• Collaborating with user researchers to define and conduct user research to truly understand our customers and users’ goals and needs 

• Coordinating and integrating the work of fellow designers for a seamless and unified experience 

• Planning and executing usability testing to validate design 

• Lead design reviews and UX architecture reviews as part of the design review team 

Qualifications

Preferred Qualifications:

• 10+ years of relevant design experience with a heavy emphasis on systems-level thinking and information architecture 

• An inspiring portfolio demonstrating exceptional and innovative product design solutions for end-to-end user journeys that satisfy user needs and business objectives. 

• Experience in producing high-fidelity specifications for deliverables such as product design experiences, design languages, and frameworks across one or more domains or key strategic initiatives. 

• Advocate for design value and purpose across the company and externally to elevate colleagues, teams, and community of practice. 

• Influence skills and drive to continuously improve product design processes across business units and design teams. 

Basic Qualifications

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields 

• Experience participating in the complete product development