Customer Service Representative (Bilingual – Spanish/English)

Description

At Kalos Services, we believe in doing things the right way—not just technically, but in how we treat people. We proudly serve our Central Florida community with integrity and excellence in HVAC, Plumbing, and Electrical services. As our Residential Division continues to grow, we’re looking for a dependable and professional Customer Service Representative (CSR) who is bilingual in Spanish and English to join our team. 

 Location: On-site  Central Florida

Compensation: $15–$20 per hour, based on experience

Schedule: Full-time  Monday–Friday, Day Shift 

Responsibilities: 

• Serve as the first point of contact for homeowners needing HVAC, Plumbing, or Electrical service
• Answer inbound calls and make outbound calls for scheduling, follow-ups, and appointment confirmations
• Schedule service appointments efficiently based on urgency, location, and technician availability
• Enter and manage customer data accurately in our dispatching software
• Coordinate with field technicians to ensure smooth job flow and communication
• Resolve customer concerns or complaints with professionalism, clarity, and empathy
• Assist with basic administrative support, including service plan renewals, warranty documentation, and billing questions

Requirements

• Bilingual (Spanish/English) — Must be fluent in both spoken and written communication
• Prior experience in customer service, dispatching, or call center work (home services/trades experience is a plus)
• Strong communication, listening, and problem-solving skills
• Ability to multi-task, stay organized, and remain calm in a fast-paced environment
• Tech-savvy and comfortable learning new dispatching or CRM software 
• A team-oriented attitude, dependable work ethic, and a desire to help others

Benefits:

At Kalos, we believe in supporting our employees both at work and in life. That’s why we offer a comprehensive and affordable benefits package designed to meet your health, financial, and personal needs.

Our Benefits Include:

Health Insurance:

• $500 deductible with significant savings—our employees pay 58% less for insurance than the average employer in Florida.
• Direct Primary Care membership for same-day or next-day appointments.
• $0 Copays for Primary Care visits, Diagnostic Medical Imaging, and Mail-Order Pharmacy (250+ brand/specialty medications).
• Access to a Care Concierge Team to help you navigate healthcare, schedule appointments and manage your medical bills.
• $0 copays for Mental Health Counseling.

Dental Insurance:

• Full coverage for preventive care.

Vision Insurance:

• $10 for exams and $25 for lenses.

Additional Perks:

• $10,000 in free life insurance for all employees, with options for additional life and accident insurance.
• Short-term and long-term disability coverage.
• 24/7 telemedicine access.
• Free cancer treatment with select providers.
• Free Employee Assistance Program (EAP) for personal support.

For more details, visit kalosflorida.healthcare.