Security Systems Coordinator

Department
 

DSS Police: Security Systems

About the Department
 

The Campus Safety Division of the Department of Safety and Security is responsible for the following areas: Security and Law Enforcement Systems, Security Services and security for the University of Chicago Charter School campuses and the University of Chicago Laboratory Schools. The Campus Safety Division also oversees the University Safety Ambassador Program.

Job Summary
 

The Security Systems Coordinator works within a team-based environment and provides installation, support, and service for security systems and technology, including access control systems, video management systems, and alarms. This is accomplished through collaboration with campus partners, vendors, and other University community members to provide progressive, coordinated physical security, electronic security, and other safety services.

Responsibilities

• Assists in the programming and installation of endpoint devices, including cameras and access control components.
• Works with the programming of user groups and schedules within the security technology applications.
• Works with the manager of security systems in maintaining the operational performance management of electronic security systems. Ensures quality assurance and customer satisfaction (internal and external) and provides best-in-class security, IT, and systems support in accordance with the operational mission of the Department.
• Ensures clients and end-users are provided professional, courteous, and timely support and service.
• Develops a strong working knowledge of clients' and users' areas of responsibility.
• Collaborates with internal and campus partners to provide guidance and oversight on security technology matters.
• Ensures that security technology projects and hardware deployments conform to documented design standards and security technology policies and procedures.
• Prepares and presents regular status updates related to projects, service and maintenance, and other initiatives.
• Provides end-user security systems and application training to campus partners.
• Works with system vendors' technical support to troubleshoot and resolve problems or address system improvements in support of the systems in use by the department.
• Provide on-call technical support for security and law enforcement systems.
• Reviews project proposals and quotes to ensure technical and departmental requirements are met. Ensures that projects meet clients' and users' needs and expectations of quality and functionality.
• Maintains productive working relationships with the divisions of the Department of Safety and Security and other essential campus partners including IT Services and Facilities Services.
• Works with management to ensure that the DSS information technology infrastructure is being maintained and is utilized in compliance with all University of Chicago standards.
• Supports University of Chicago Information Technology standards and security policies.
• Ensures integrity by implementing appropriate routine software and hardware solutions. Conducts routine hardware and software audits of workstations, backing up all information.
• Maintains all supporting documentation for operating systems, hardware, and software configuration. Monitors primary responses for information technology-related security incidents and violations. Keeps current with new security and network monitoring technologies, applicable laws, and regulations.
• Performs or assists in troubleshooting and detecting unusual production problems. Performs recovery procedures, schedules back-ups, and monitors batch processes.
• Administers and maintains security of operating systems.
• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

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Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

• Bachelor's degree.

Experience:

• Working knowledge supporting security and/or law enforcement technology.
• Background working in a campus public safety environment.

Certifications:

• Valid driver's license that grants reciprocity in the State of Illinois or is eligible to obtain one and do so within 60 days of appointment.
• Pass a background investigation with no prior criminal convictions that would prohibit the individual from working within a law enforcement