MTS 1 Sr Software Engineer, Full-stack

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Looking for a company that inspires passion, courage, and creativity—where you can help shape the future of global commerce? At eBay, you’ll work on technology that impacts how millions of people buy, sell, connect, and share around the world.

We’re a purpose-driven, inclusive community committed to innovation and empowering small businesses globally.

About the Role

Join the Customer Support Technology (CS Platform) team building the systems that power eBay’s global customer service experience.

This is a full-stack engineering role where you will:

• Build scalable backend services and APIs

• Develop user-facing web applications and agent tools

• Contribute to AI-powered platform capabilities, including orchestration layers and automation systems

You will work on workflow systems, automation platforms, and UI experiences that improve agent productivity and customer outcomes.

This is a hands-on IC role:

• ~60–70% coding/design (frontend + backend)

• ~30–40% reviews, collaboration, and operational excellence

You’ll own features end-to-end (UI → services → data → actions).

Must-Have Qualifications

• BS/MS in Computer Science, Engineering, or equivalent experience

• 4–8 years of full-stack software development experience

Backend:

• Strong proficiency in Java (11+) and Spring Boot

• Experience building REST APIs and distributed systems

• Familiarity with Kafka or similar messaging systems

• Experience with SQL + NoSQL databases

Frontend:

• Strong proficiency in JavaScript/TypeScript

• Experience with React, Angular, or similar frameworks

• Experience building responsive, performant web applications

• Understanding of API integration and async UI patterns

General:

• Experience with CI/CD, Docker, Kubernetes

• Strong testing practices (unit, integration, frontend testing)

• Solid debugging and problem-solving skills

Preferred Qualifications

• Experience with customer support or workflow systems

• Familiarity with state management (Redux, etc.)

• Exposure to observability tools (Prometheus, Grafana, Splunk)

• Experience with OAuth2/OIDC and secure application design

• Exposure to AI/agent-based systems, including prompt engineering, orchestration frameworks, tool/agent integration patterns

• General familiarity with AI-assisted development concepts (LLMs, prompts, agent workflows)

• Interest in building and evolving AI-powered systems such as orchestration layers, automation agents, and intent-driven workflows

What You’ll Do

• Design and build end-to-end features (UI + backend services)

• Develop scalable APIs and user-facing web applications

• Build and enhance agent tools, workflow engines, and automation platforms

• Contribute to AI-powered capabilities, including agent orchestration, MCP layers and workflows, intent-to-action systems

• Write high-quality, well-tested code across the stack

• Improve performance, scalability, and reliability

• Participate in on-call rotations (follow-the-sun model)