General Manager

Position Summary

Responsible for managing the daily operations of the location, overseeing the inventory and ordering of food and supplies, optimizing profits and ensuring Guest satisfaction.

Reports to

Vice President of Operations

Job Tasks

• Smile and maintain a positive attitude at all times
• Follow all Chickie’s & Pete’s service standards
• Resolve customer complaints about food quality or service taking any and all appropriate actions to turn dissatisfied Guests into return Guests
• Monitor cleaning of kitchen and dining areas to maintain sanitation standards
• Check quality of deliveries including fresh and frozen food, seafood and baked goods
• Place orders with all suppliers to ensure proper inventory levels
• Ensure proper communication with South Philly regarding product needs and pick-ups
• Complete inventory reports as needed
• Arrange for maintenance and repair of equipment and other services
• Recruit, hire, train and when necessary terminate employees; ensure all paperwork is in order
• Develop employees by providing ongoing feedback and establishing performance expectations
• Prepare schedules and ensure the location is staffed for all shifts; relieve staff when needed in order to maintain proper labor numbers
• Adhere to yearly and monthly budget numbers to ensure maximum profitability is achieved
• Adhere to company standards and service levels to increases sales and minimize costs, including food, beverage, supply, utility and labor costs
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen area
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Responsible for ensuring consistent high quality food preparation and service
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards
• Work with corporate office staff for efficient provisioning and purchasing of supplies
• Supervise portion control and quantities of preparation to minimize waste
• Ensure proper security procedures are in place to protect staff, Guests and company assets
• Make daily deposits as needed
• Ensure a safe working and dining environment to reduce the risk of injury and accidents
• Complete accident reports promptly in the event a Guest or emplo