Director of Customer and Partner Education

At Posit, we believe that open-source data science has the power to transform the world for the better. As a Public Benefit Corporation, our mission is to create tools and products that help people understand data, make better decisions, and contribute to their communities, organizations, and society. We’re passionate about empowering data professionals—from individual contributors to global enterprises—with intuitive, accessible, and reliable tools for open data science.

Our products are used every day by millions of data scientists, analysts, and organizations tackling real-world challenges. We foster a culture that values intellectual curiosity, kindness, diversity, and continuous improvement—always in the service of our users.

About the Role

We’re hiring a Director of Customer and Partner Education to lead our global technical education strategy across customers, partners, and internal teams. This is a critical leadership role at the intersection of education, adoption, and go-to-market (GTM) excellence.

Your mission: design and scale education programs that cater to multiple audiences including: the data scientist, the IT team at a Global 2000 company, the technical implementation partners, or members of the Posit team to ensure that they are confident and effective with Posit’s platform. You’ll collaborate across Sales, Product, Partnerships, Solutions Engineering, GTM Enablement and Customer Success to deliver role-based education experiences that drive outcomes, not just knowledge.

What You’ll Do

Lead a Unified Education Strategy

• Architect and execute a technical education vision that delivers to customers, partners, and internal teams through scalable processes and technology.
• Define and/or curate persona-based education paths (e.g., SEs, CSMs, partner architects, implementation consultants, customer admins) aligning with department leaders and enablement functions.
• Align education efforts with product releases, market priorities, and customer lifecycle milestones.

Build Scalable Education Programs

• Create and coordinate modular, practical content (playbooks, certifications, tutorials, workshops, etc.) delivered through a blend of self-serve, virtual, and in-person experiences.
• Launch and evolve a train-the-trainer model to scale delivery across global teams and partner organizations.
• Collaborate with SMEs and cross-functional teams to ensure content is technically sound and strategically aligned.

Empower Our Partners

• Own partner technical onboarding and ongoing education.
• Develop certification programs, education libraries, and practical toolkits to support our partner-first delivery model.
• Validate and report on partner readiness and effectiveness.

Advance Customer Learning & Adoption

• Deliver technical onboarding and ongoing education that accelerates time-to-value for customers.
• Create optional certifications for power users, admins, and customer teams.
• Embed education throughout the customer journey to drive product maturity, retention, and customer success.

Measure, Iterate, and Scale

• Establish KPIs to track education engagement, impact, and business outcomes.
• Use data and field insights to refine and improve programs.
• Recommend and manage tools (e.g., LMS, CMS, certification platforms) to support delivery at scale.

What You’ll Bring

• Significant experience leading technical education in a B2B SaaS or enterprise on-premise deployments
• Proven success designing education frameworks for multiple audiences—customers, partners, and internal GTM teams.
• Experience creating scalable content and blended learning models across self-serve, live, and virtual formats.
• Familiarity with cloud and enterprise tech environments; bonus if you know the modern data stack (e.g., Snowflake, Databricks).
• Strong track record enabling partner ecosystems with certifications, onboarding, and delivery readiness programs.
• Passion for education that leads to action—you care deeply about whether learners can apply knowledge, not just absorb it.
• Excellent collaboration, communication, and stakeholder management skills.
• A bias toward action, comfort with ambiguity, and an eagerness to build from the ground up.
• Proven excellence in people management, with a track record of building, mentoring, and retaining high-performing teams.

Within 1 Month, you’ll…

• Understand Posit: Grasp Posit's business, product offerings, and customer value.
• Connect with Stakeholders: