Applications Support Director - Operations

We’re looking for a tech leader ready to take their career to new heights in an Application Support role. Join the ranks of top talent at one of the world’s most influential companies.

Demonstrate creative, innovation and high performance, focus on Application scalability/stability/capacity management. 

As an Applications Support Director at JPMorgan Chase, your love of technology will inspire a team of creative problem solvers to find new ways to manage and support our day-to-day business needs.  Here, you will put your years of solid critical thinking to use, driving strategic change, managing budgets, people, and the innovative technology they create. In addition to overseeing the maintenance of our Consumer & Community Banking Application Systems, you’ll foster and manage relationships, both internally as well as with our clients and business partners. Using industry best practices, you’ll oversee application troubleshooting, maintenance, identification, escalation, and resolution of issues. You’ll be responsible for overall team management and mentoring of staff, as needed.

Job responsibilities

• Proven expertise in application development and support environment with more than one technology and multiple design techniques
• Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Proven leadership capabilities across multiple technical teams with broad responsibilities of support and focus of customer experience
• Strong understanding of financial control and budget management
• Seasoned understanding of risk controls and compliance to departmental and company-wide standards
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Influences across business, product, and technology teams and successfully manages senior stakeholder relationships 
• Champions the firm’s culture of diversity, equity, inclusion, and respect
• Ensure NFR adherence is consistent as part of production readiness 
• Prioritize workload within the SRE team members and deliver automation, self-service capability, and telemetry capabilities
• Coordinate and work with the global production support team

Required qualifications, capabilities, and skills

• Proven leadership and experience managing large Application Support Teams globally. 
• Practical experience delivering system design, application development, testing, and operational stability 
• Experience applying expertise and new methods to determine solutions for complex technology problems across various technical disciplines 
• Led practical public could migrations and support
• Skilled transformational leader in planning and execution
• Knowledge of private/public cloud 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more i