Senior BizOps Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior BizOps Engineer

Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion that respects individual strengths, views, and experiences, because we believe our differences enable us to be a better team and deliver better business results.

Technology at Mastercard
Technology at Mastercard powers some of the world’s most critical financial infrastructure. Within Platform Services, we build and operate shared platforms that enable secure, resilient, and scalable capabilities used by internal products and external partners globally. File Transfer Products are foundational to this mission, enabling reliable exchange of data across customers, regions, and platforms at scale.

About the Role
The Senior BizOps Engineer (TPM) for Platform Services – File Transfer Products is responsible for leading delivery and operational readiness across Global File Transfer (GFT) and NextGen File Transfer (NGFT) platforms. These platforms support high‑volume, business‑critical file exchanges between Mastercard and its internal and external partners.
This role sits at the intersection of program execution, technical delivery, and production operations, ensuring that File Transfer capabilities are delivered predictably, operated reliably, and continuously improved. The role partners closely with engineering, architecture, security, SRE, and product teams across Platform Services.

Key Responsibilities
Program & Delivery Leadership

Lead end‑to‑end delivery of complex initiatives across Platform Services – File Transfer, including GFT and NGFT capabilities.
Own delivery plans, milestones, risks, and dependencies across multiple engineering and operations teams.
Drive execution of cross‑platform initiatives such as stability improvements, customer migrations, resiliency enhancements, and modernization efforts.
Represent File Transfer services in delivery forums, reviews, and stakeholder discussions, bringing the right technical experts into conversations as needed.


Platform & Operational Readiness

Partner with BizOps, engineering, and SRE teams to ensure production readiness for File Transfer platforms, including capacity planning, monitoring, alerting, and rollback strategies.
Ensure operational requirements are embedded early in delivery, aligned with Platform Services standards.
Use operational metrics, incident trends, and performance data to provide a quantitative view of platform health and delivery outcomes.
Support post‑incident and post‑release reviews, driving actionable improvements to reduce recurrence and operational toil.


Release, Integration & Migration Execution

Coordinate integration and release strategies across GFT and NGFT, ensuring alignment with enterprise change, release, and validation practices.
Lead delivery execution for customer and product migrations onto NGFT, managing dependencies across consuming products and regions.
Partner with engineering and product teams to ensure releases meet quality, resiliency, and security expectations before production rollout.
Contribute to and maintain delivery and operational documentation related to File Transfer onboarding, releases, and support.


Stakeholder & Dependency Management

Actively manage dependencies across Platform Services, Shared Services, consuming product teams, and external partners.
Communicate clearly and proactively with stakeholders on progress, risks, and trade‑offs affecting File Transfer delivery and operations.
Influence outcomes across teams without direct authority by building trust, credibility, and strong working relationships.


Senior‑Level Ownership & Influence

Operate with autonomy and credibility across teams inside and outside the immediate File Transf