About the Team

As a Senior Onboarding Success Associate you will be at the ground floor of building DoorDash’s next big business. You will be in direct contact with new grocers joining our platform  to aid them in implementing integration and inventory management solutions available on DoorDash. Senior Onboarding Success Associates partner closely with our Account Executives and Technical Account Management team to strengthen the relationships with our prospective merchants and make sure their integration and inventory management is running smoothly. This is a critical role in closing deals due to the varying nature of these businesses and complex inventory.

About the Role

Senior Onboarding Success Associates are responsible for scoping and collecting information to onboard merchants, implement integration and inventory management. They will partner with Account Executives to close deals quickly and efficiently, while ensuring the implementation process is easy, requiring little effort from our merchants. Senior Onboarding Success Associates will use their communication skills and a heavy dose of creative problem solving to ensure we have all the  information we need from a merchant to close the deal. 

You will report to the  Implementation Associate Team Lead on our Local Grocery Sales team in our New Verticals organization. 

You’re excited about this opportunity because you will…

•  Help build the tools and processes to scale our growing grocery business.

• Work on one of the most challenging problems to solve in e-commerce - solving for thousands of unique items and limited existing data.

• Collaborate with the Local Grocery Sales Team to assist them in the final stages of the sales process, and begin building a strong relationship from the beginning.

• Engage merchants every day, starting at contract signed stage to implement a quality integration and accelerate the time from contract stage to activation.

• Communicate with merchants via phone and email to develop a launch plan, communicating timing, expectations and support progress until they are activated on the platform.

• Minimize instances of drop off in the sales funnel between the contract stage and closing the deal through excellent communication, support and relationship building with the merchant. 

• Collaborate with internal sales and operations teams to identify opportunities to streamline processes and make the sales and onboarding experience of a merchant as seamless as possible.

 We’re excited about you because…

• You are a creative problem solver, eager to help our merchants go live on DoorDash.

• You have applicable experience in Implementation and Account Management.

• You have experience with POS Systems.

• You have an ability to understand and communicate operations processes.

• You have impeccable written and verbal communication skills.

• You’ve demonstrated a track record of empathizing with customer needs and adapting to meet their unique goals.

• You have an ability to learn fast and juggle competing priorities.

• You have the mindset of an owner in whatever you do, and striving to be 1% better everyday.

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a compa