Sales Operations Manager

Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).
Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
At Back Market, the Seller Success team is responsible for developing the seller base and ensuring that sellers succeed on the platform, selling the highest-quality refurbished products at the best price to meet growing demand. The Operations Manager will lead projects in line with the Seller Success Operations team’s mission to drive scale and efficiency and enable sellers teams to excel and focus on high-value tasks. The main scope of this sales operations role is to monitor Back Market’s supply health, deliver insights and define the ways of working, processes and tools for seller-facing teams to deliver our ambitious business goals by ensuring the supply on the platform meets evolving customer demand. 

YOUR MISSION (IF YOU ACCEPT IT): 🏅

• Lead the Supply Health efforts globally: refine the KPIs to monitor supply volume, relevancy and competitiveness; create tracking tools to drive action at seller level with a focus on efficiency and ROI; deliver insights during business reviews
• Identify gaps and opportunities related to Supply Health and drive projects with the Seller Success teams to capture more business opportunities
• Support the Seller Success teams driving specific efforts in countries or during peak season with tracking tools, competitor, product and listing insights and retrospectives to enable them to succeed
• Oversee external data providers responsible for supply health-related information to ensure consistent and dependable monitoring
• Find efficiencies, implement automations and simplify our processes on our CRM (Salesforce) and across our tech stack 
• Work with Product teams to improve seller-facing supply health tools, drive adoption and ROI
• Provide insights to include in content for seller-facing activations such as seller webinars, events, email communications and seller business reviews
• Lead projects defined on a quarterly basis in line with the sellers operations team mission, collaborating with other divisions as needed (e.g. Product, Catalog, Quality, Operations, Services, Marketing) 

YOU ARE IN THE RIGHT PLACE IF: ⭐

• You’re action- and solution-oriented with a track record of successful project management, communicating effectively with diverse stakeholders at all levels of the company
• You’re highly data savvy and analytical, with an attention to detail and an advanced level on Excel/GSheet. A solid understanding of SQL and other programming languages (or the desire to learn) is a plus
• You love to roll up your sleeves and dig into data and processes, and you have the business acumen to translate your findings into specific insights
• You have 3-5 years of relevant experience, preferably in a sales operations, account management, operations or business analyst role
• You are available for a full time position
• You are fluent in English and in French
• An understanding of the e-commerce, marketplace or retail environment is a big plus.

WHY SHOULD YOU JOIN US ? ✌🏼
- A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!- A meaningful company: we became a mission-driven company in January 2022.- Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas!- Work alongside passionate experts:  who will share their knowledge and help you develop and grow in your career. - Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1!- Leadership Academy by Back Market:“be a coach not a dictator” is at the core of this program ! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.- An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for