Inside Sales Representative

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.

Job Summary The IS Rep is responsible for developing new leads, building a customized approach based on the lead profile, communicating with prospective customers, understanding their needs, and highlighting the value of CSI-supported Cryo shipping and storage services, to ensure a smooth sales process. The IS Rep functions to support incoming sales inquiries and patient requests through the sales process including quotation and consenting transferring completed sale orders to the Customer Service teams for execution. 

 

Essential Functions & Accountabilities:

• Prospective Client Communication
  • Work within CRM, Acumatica, D365 etc. to support sales management, processing, quotation and sales order delivery.
  • Master the “Why choose us” message of CSI-supported Cryo Shipping and Storage
  • Deliver communication to prospective clients through outbound calls, emails, SMS and/or chat sessions
  • Remain current on all procedural activities and follow-ups
  • Review recorded calls with the BD manager to identify best practices and areas of opportunity

 

• Lead funnel management
  • Management of lead data in CRM software
  • Capture and record relevant lead information in CRM software
  • Understanding of diverse lead profiles to build customized sales approach
  • Identify data patterns and analyze results to maximize work efficiency
  • Benchmark KPI’s and targets to achieve monthly goals
  • Provide feedback loop for marketing efforts and support needs to improve conversion.

 

Travel Requirements: No travel requirements

Qualifications: Knowledge, Skills, and Abilities:

• Proficiency in CRM software, Microsoft Excel Spreadsheet Software, MS Office, 
• Results oriented mindset – demonstrates drive to exceed performance targets
• Adaptability – responds and adapts own behaviour to suit the situation
• Relationship Management – ability to initiate and grow mutually beneficial relationships
• Attention to detail – Checks information, picks up inconsistencies and mistakes
• Influence and Negotiation – ‘Sells’ products and services (and arguments and concepts that support them) by tailoring benefits to prospective clients
• Oral & Written Communication – Listens, responds to prompts, summarizes and structures communication logically
• Clear, articulate and grammatically sound speech and professional phone manner. 
• Ability to work independently and as part of a team. 
• Flexibility and ability to handle multiple tasks simultaneously. 

 

Work Environment:

• Remote 
• Fast-paced 
• Robust sales pipeline 

 

 

Experience:

• Inside sales experience within a healthcare environment
• Microsoft Office ability with strong Excel skills.

 

Education:

• 4-5 years’ experience- Bachelor’s or equivalent required 

 

 

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

 

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement