Vehicle Operations Support Specialist II (Manheim)

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This position is responsible for working closely with specialty accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.

Job Responsibilities:

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met. 
• Review and update condition report; approve and audit vehicle repair report. 
• Walk vehicles while inspecting and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles.  Provide quality service and assist in resolving problems.
• Place work orders.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. 
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and zone administrators to ensure appropriate scanning and organization of account vehicles. 
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. 
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications:

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
• OR 5 years’ experience in a related field.
• Basic computer skills required. 

Preferred:

• Ability to drive vehicles with standard and automatic transmission. 
• Ability to provide good customer service and multi-task.
• Knowledge with mechanical repairs and condition report writing preferred.
• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc.

Physical Requirements:

• Constantly required to enter and exit vehicles. 
• Ability to walk long distances.
• Regularly required to stand, walk, reach, talk, and hear. 
• Frequently required to stoop, kneel, crouch, bend, squat and climb, and sit for periods of time.  Ability to lift 1-30 pounds.
• Vision abilities required include close, distance, and color vision, depth perception, and ability to adjust focus.

Work Environment:

• Frequent exposure to outdoor weather conditions.
• Moderate noise level.

Disclaimer:

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking tec