Sr. Director, Product Owner

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:
The Senior Director, Patient Services Product Management is the leader responsible for defining and managing the Patient Services capabilities and product portfolio. This includes defining existing product offerings, identifying market gaps, and proposing and building new products and solutions to advance the EVERSANA patient services platform and support revenue and earnings growth strategies for the organization. This leader will be a key contributor to the strategic direction of the patient services team, support and foster an environment that encourages team members to share leadership, ownership, responsibility, and accountability to accomplish the key objectives of the EVERSANA organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.
These results are achieved by:

• Build and lead a team of diverse product managers/owners that develop best in class patient services products and services, analyze ongoing market needs and customer requirements to recommend future products
• Lead, influence, and partner across the business unit and organization to define the patient services product strategy and oversee the product life cycle process, including identification, assessment, design, and delivery of new offerings, as well as manage existing portfolio enhancements
• Establish and manage a data driven approach to setting and measuring product goals and performance; manage to product scorecards and line reviews through the establishment of key performance indicators for evaluating product health and growth for all products
• Stay abreast of market changes, both changes in competitors and competitor offerings, as well as changes in the policy, reimbursement, and regulatory landscape
• Act as the business unit product expert with respect to overall patient services product portfolio and overall solution capabilities; support the business development process as needed to generated sustainable top line growth and margin.
• Establish regular methods of communication to keep business unit functional leadership, cross functional leadership, and clients informed of plans and progress
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions of this position.

PEOPLE LEADER:
People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Build a culture of accountability and respect, aligned to EVERSANA’s cultural beliefs; recognize team members for their contributions to organizational success
• Harmonize efforts across business unit, including implementation of metrics that demonstrate progress to EVERSANA key results and business unit goals
• Effectively present updates to senior leadership team
• Hire and train staff; coach, develop and mentor direct reports: oversee performance management processes to support organizational, business unit, and personal goals are met; provides consistent feedback for employee development

EXPECTIONS OF THE JOB:

• Effectively analyze comple