Regional Quality Manager

Description

Brook & Whittle is a fast-growing company with strong potential for career growth.  We are a leading prime label printer offering packaging solutions for highly decorated shrink, film, and paper pressure sensitive products. We are highly innovative, developing new technologies and solutions to our customers’ requests and needs; our skilled employees operate some of the most advanced presses in the market and we offer superior artwork.

Come and join our Team as a Regional Quality Manager reporting to our Director of Quality.

Primary Functions and Responsibilities: 

The Quality Manager will deliver measurable and sustainable results by leading the quality department(s), responsible and accountable for site quality performance in St. Louis and Lavergne. The Quality Manager will drive initiatives that support key objectives and strategies for our operations and will drive and own any future certification processes as well as continued compliance processes.

• Drive quality expectations process throughout the business through “hands-on” support
• Ensure potential needed compliance/certification processes such as Good Manufacturing Practices, SQF program, and QMS as we align across multiple facilities
• Ensure customer quality standards are clear, documented, sent to customers as required and records are maintained
• Manages QA staff to effectively increase the quality of our products
• Collaborates on the transfer of work from facilities to proactively mitigate quality risks
• Issue RMA’s, coordinate investigations and respond with corrective and preventive actions CAPA for any customer complaints emphasizing error proofing related processes
• Facilitates root cause analysis of both internal and external issues
• Coordinates actions for quality-related credits including approvals and associated actions with stakeholders across the business
• Coach and champion functions  to identify and implement opportunities to improve program and process effectiveness
• Monitor progress of key initiatives to check if changes yield desirable results
• Establish measurable standards at the start of a project and then compare actual project results against these, regularly generating detailed update reports to key stake holders
• Act as a technical expert, coach and train other team members in problem solving and risk mitigation
• Deploy the appropriate Quality/Delivery/Cost metrics and management routines at all levels of the organization
• Collaboration with Quality Managers from other locations on companywide projects
• Create value stream and/or process maps to help standardize process and workflow where necessary

Education and Experience: 

• Bachelor’s degree with an emphasis in manufacturing, engineering, and quality management
• Minimum of 5 years quality and / or process improvement experience preferred
• Previous SQF or equivalent experience preferred
• Experience professionally working with customers
• Internal auditing and represent company for external customer audit
• Strong leadership and management skills
• Familiar in company and industry quality standards and processes
• Excellent interpersonal, oral, written communication skills
• In-depth knowledge of market      trends and conditions
• Able to positively influence others
• Knowledge and expertise in business analysis, process improvement, and project management
• ASQ certification preferred
• Six Sigma training preferred
• Printing experience preferred

Work Environment & Physical Demands:

This position works mainly in a production area. May sit at a desk using a computer for long periods of time. Frequently uses a keyboard to communicate via written means and uses headset and camera for online communications. The employee is required to stand, walk, sit, use hands and fingers. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer  The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position. 

Company Paid Benefits:

• 10 paid holidays
• Paid vacation
• Paid sick/personal days
• MDLive – Telemedicine*
• Li