IT Quality Assurance Manager (PMO)

Position Summary

The IT QA Manager (PMO) will lead the quality assurance (QA) efforts for various IT projects, with a focus on ensuring the delivery of high-quality software and IT services. This role involves planning, executing, and improving testing processes to ensure that all systems, applications, and processes meet or exceed business requirements and standards. The IT QA Manager (PMO) will collaborate closely with project teams, testing teams, developers, and business analysts.

In this role, the IT QA Manager (PMO) will be responsible for defining and maintaining testing strategies that align with the organization's business goals and technology roadmap. This role will serve as a key advocate for quality throughout the software development lifecycle, ensuring thorough validation and verification of all IT deliverables, including both project and operations. This position will also play a vital role in identifying opportunities to integrate automation and continuous improvement within the QA process, driving efficiency and scalability in testing practices. Additionally, the IT QA Manager (PMO) will focus on developing and improving comprehensive test documentation, as well as enhancing the overall QA framework and processes to ensure consistency and adherence to best practices.

Essential Functions and Duties

• Develop and implement QA strategies, plans, and test cases for IT projects including software development, infrastructure updates, and application implementations.
• Oversee all stages of testing (functional, performance, integration, regression, and user acceptance) ensuring the accuracy and reliability of testing outputs. In addition, ensure all operational changes have the required quality assurance oversight prior to production roll outs.
• Work closely with project managers, business analysts, developers, and stakeholders to understand requirements and ensure quality at every stage of the development lifecycle.
• Identify, document, and track issues through to resolution, while working with the development team to ensure timely fixes.
• Analyze QA processes and suggest improvements to enhance the effectiveness and efficiency of testing and quality efforts.
• Ensure that all projects and operational changes in production comply with internal quality standards, industry best practices, and any relevant regulatory requirements.
• Lead efforts in test automation where applicable to improve testing efficiency and coverage.
• Provide regular reporting on QA progress, defect metrics, and overall quality health of projects.
• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance.
• Understand and internalize the Company’s purpose. Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers, and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifiers, and respect the diversity of our workforce in actions, words, and deeds.
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