Software Development Engineer 2-Cloud Network

See yourself at Twilio

Join the team as Twilio’s next Software Development Engineer L2 to work in Cloud Network team

 Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This role involves evolving and maintaining the AWS Cloud Network, collaborating with a passionate team to enhance infrastructure capabilities. Key responsibilities include provisioning VPCs, subnets, Transit gateways, route tables, IPAM, and managing DNS. You'll implement solutions for efficient management of Cloud network resources while following best IT practices. 
Join us in shaping the future of our Cloud Network infrastructure—apply now!

Responsibilities

In this role, you’ll:

• Collaborate with Tech Leaders, Architects and other Engineers to develop solutions for complex problems in distributed computing and infrastructure management.
• Automate solutions for operational issues, such as monitoring, performance, planning, and disaster response.
• Participate in an on-call rotation to support our business-critical infrastructure.
• Ensure a high quality implementation by applying Infrastructure as Code industry standards.
• Demonstrate effective communication by authoring and reviewing design documents, runbooks, and other service documentation, and keeping a good record of changes in the systems.
• Apply Agile methodologies to continuously deliver value to the customers.
• Act as point of contact for AWS Network components.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of experience in infrastructure/network environment.
• Experience with different architectures and services running on public cloud infrastructure at scale in AWS using automation to support deployment, scaling, monitoring, and management.
• Networking general knowledge (subnetting, routing)
• Knowledge with networks in cloud environments (preferably AWS, services like VPC, subnets, Transit gateway, route table, IPAM, CloudWAN, etc.)
• Proficiency with one or more programming languages: like Python or javascript
• Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global infrastructure for Twilio Infrastructure Platform, blending operational excellence with development best practices.
• Proficient in shell scripting to streamline repetitive tasks and enhance efficiency in operations.
   

Desired:

• Knowledge on deployment tools and frameworks like infrastructure as a code and continuous deployment processes  (ex: Github, Buildkite, Terraform-TFC, ArgoCD).
• Experience in DNS administration.
• Experience in Kubernetes deployment.
• Self-service approach based on Terraform Cloud (TFC)
• Experience with other Cloud services like security groups, load balancers, prefix-lists.
• Knowledge in networking in Kubernetes
• Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals, including tools like DataDog or Grafana.
• Experience building service-oriented architectures, microservices or REST APIs.

Location

This role will be remote in USA, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our cust