Salesforce Marketing Cloud Campaign Developer & QA

<div class="content-intro"><div> <div>&nbsp;</div> <div>At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.&nbsp;</div> <div>&nbsp;</div> <div>Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.&nbsp;</div> <div>&nbsp;</div> <div>Join us to drive positive, lasting change that moves missions and the government forward!</div> <div>&nbsp;</div> </div></div><p>The Customer Retention team drives targeted outreach to small and medium business owners. We focus on building meaningful engagement through personalized, multi‑channel communication. This role plays a key part in supporting the development, testing, and deployment of email and phone campaigns across Salesforce Marketing Cloud (SFMC) and Salesforce Sales Cloud.</p> <p><strong>Key Responsibilities</strong></p> <p><strong>Development</strong></p> <ul> <li>Build, test, and deploy campaign journeys in SFMC for email and phone programs, including triggered, recurring, and ad‑hoc sends.</li> <li>Configure and maintain CloudPages, forms, and preference centers to support data capture and campaign functionality.</li> <li>Create and manage audience segmentation, synchronized data extensions, data entry events, and automations.</li> <li>Maintain campaign assets, templates, and shared data extensions across USPS Business Units, ensuring governance, naming standards, and quality control.</li> <li>Set up and manage end‑to‑end data integrations, including automated Databricks‑to‑SFMC data transfers, with thorough testing, validation, and monitoring.</li> <li>Build automated campaigns using real‑time or near‑real‑time triggers originating from Salesforce or Databricks.</li> </ul> <p><strong>Quality Assurance (QA)</strong></p> <ul> <li>Conduct full QA across journeys, data flows, segmentation logic, CloudPages, and campaign assets.</li> <li>Troubleshoot automation errors, send issues, data discrepancies, and integration breaks across SFMC, Sales Cloud, SFTP, and APIs.</li> <li>Monitor email deliverability, IP warming processes, and compliance with CAN-SPAM and data privacy guidelines.&l