Assistant Director, Housing Assignments

Position Title:

Assistant Director, Housing Assignments

Position Type:

Regular

Hiring Range:

$85,400.00 - $102,487.00 /annually; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency:

Annual

OVERVIEW

As part of the Auxiliary Services unit at Santa Clara University, the Housing Services department manages a comprehensive student housing program, providing university-owned accommodations for approximately 3,600 undergraduate, graduate, and law students across 16 residence halls, 20 off-campus homes, and 2 apartment complexes. Housing Services has direct responsibility for assignments, operations, maintenance, and investments in residential facilities for students, live-on faculty and staff, and university visitors.

With a strong focus on collaboration, Housing Services partners with Residential Learning Communities (RLCs), the Office of Residence Life, and the Conference Services program to support the residential and summer programs. This integration is essential to ensuring the seamless coordination of housing operations and services with the On-Campus Living experience and student support services that foster student engagement, community, and well-being.

POSITION PURPOSE

The Assistant Director, Housing Assignments, manages the operational execution of undergraduate and graduate student housing assignments and contributes to the strategic development of related processes and policies. Responsibilities include overseeing application cycles, placements, room selection, waitlist management, and room changes across multiple student populations and program-specific cohorts. As the primary administrator of the StarRez Housing Management System, the role ensures data integrity, efficient workflows, and accurate reporting to support equitable, data-informed decision-making.

Reporting to the Director, Housing Services, the Assistant Director supports capacity planning, occupancy monitoring, and revenue-support initiatives to align housing operations with enrollment projections and institutional priorities. The role evaluates housing contract petitions and appeals, supports policy development, and ensures compliance with university regulations, housing agreements, and legal requirements.

The Assistant Director supervises professional and student staff, fostering a collaborative, community-centered office culture, and serves as a key liaison to Housing staff and campus partners, integrating housing assignments with broader university operations. The position develops and delivers training and information sessions, represents Housing Services on institutional committees and at major university events, and ensures clear, consistent communication with students, families, and stakeholders.

As an essential staff member, the Assistant Director is expected to be available to support student safety and continuity of housing services during emergencies or campus crises.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Housing Assignments & Administration

Lead and coordinate all aspects of student housing assignments, placements, room selection, and related administrative processes for undergraduate and graduate students. Maintain primary responsibility for coordinating logistics, scheduling, and ensuring accuracy and policy compliance.

• Manage the daily operations of housing assignments for approximately 3,600 undergraduate, graduate, and law students, covering both on-campus residence halls and off-campus Neighborhood Units. Ensure the efficient execution of multiple application, placement, and room selection cycles, each tailored to different student populations with varying eligibility requirements, academic calendars, and needs. Collaborate with Housing staff and campus partners to ensure timely communication and a positive student experience throughout the housing assignment process.

• Administer the complete housing application process, ensuring accurate system configuration, eligibility verification, and assignment notifications for various student populations. Ensure operational consistency and accuracy at all stages of the application process. Develop and maintain application timelines for first-year, continuing, graduate, and summer student populations, ensuring a smooth transition from application submission to assignment notification.

• Coordinate the placement of approximately 1,600 incoming first-year and transfer students within Residential Learning Communities, including all aspects of roommate matching, mutual request verification, conflict resolution, and exception processing. Design placements around learning community themes, student interests, and enr