Child Support Case Processing Analyst - 73004648

Requisition No: 831914 

Agency: Department of Revenue

Working Title: Child Support Case Processing Analyst - 73004648

 Pay Plan: Career Service

Position Number: 73004648 

Salary:  $37,742.76 - $43,904.16 Plus $644.76 Competitive Area Differential (CAD) / Annually 

Posting Closing Date: 07/01/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Analyst (Revenue Specialist II)

Largo

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This Revenue Specialist II - Child Support Case Processing Analyst position, on the Administrative Actions 1 Team, performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:  

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers).

SPECIAL NOTES:

• Standard workday of 8am – 5pm, Monday through Friday.

• This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.

SALARY: $37,742.76 - $43,904.16.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Karen McDonald, (727) 223-7159, Karen.McDonald@Floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions