Client Experience - Senior Management

Steadily is an insurance technology company that specializes in rental property insurance for landlords. We’re Series B, just over 100 people, manage $6B in risk, and are intent on becoming the world’s best and largest insurer of rental properties.

We exist to deliver fast, affordable insurance and to pay claims quickly and fairly. To do that, we hire the best engineers, actuaries, sales, and service people in the country to build the experience that we’d want if we were the client.

Our Client Experience team’s core mandate is to deliver world-class, end-to-end experiences for our customers, both insureds and agents, that drive brand loyalty and retention. You’ll be a part of delivering on that mandate.

We have tripled our Client Experience team over the past 12 months and we’re searching for a seasoned leader with proven results building and managing a high performing service team. 

What You'll Do

• Lead a high performing, customer-facing support team by setting a vision and helping implement strategy as the department continues to grow.  
• Support the development of team infrastructure; build, implement and iterate on process workflows that optimize for efficiency and overall quality of service.   
• Leverage data to track, measure, and analyze KPI performance to maximize department performance.
• Provide direct support, coaching, and guidance to team members to maintain a high bar of performance and deliver stellar results. 
• Continue to grow a top-notch department by participating in recruitment, interviewing and onboarding of great talent.

Your Background

• Management Experience: You are a gifted leader with experience leading a high performing support organization of 10+ employees. At least 5 years management experience is highly preferred. 
• P&C Insurance Experience: You have direct experience working in the Property & Casualty insurance space. Experience quoting and servicing coverage with multiple carriers is preferred.       
• Technical and Data Driven: You are extremely tech savvy and know how to leverage data and technology to your advantage. You have advanced proficiency with Excel and meaningful exposure to data-visualization tools such as Looker, Tableau, or Metabase. Experience with Salesforce is highly preferred.  
• Hungry: You want to make the leap into an earlier-stage tech company to rapidly accelerate your growth. You want to roll up your sleeves and hustle – you are not looking for a traditional 9-5 job.
• Ambitious: Achieving your goals could take beyond the traditional 45 hour work week, but you’re willing to do what it takes to hit your targets. You don't watch the clock when you are working towards your goals.

Required Licensing

• You must have an active Property and Casualty license in at least one state.

Compensation and Benefits

• $120,000+ and equity
• Salary is negotiable depending on a combination of factors including, but not limited to, relevant work experience, qualifications, skills, certifications, etc.
• Discretionary Time Off
• Health, Vision, and Dental Insurance
• 401K

Location:

• Kansas City metro area (Overland Park / Leawood)
• 4 Days In-Office & Wednesday WFH

 

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