Food and Beverage Outlets Manager

 

    

POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. 

 

In conjunction with the Director of Food & Beverage, the Assistant Food & Beverage Director directs all aspects of Food & Beverage operations including guest service, sales, accounting/budgeting, asset protection, inventory control and human resources.  The Assistant Food & Beverage Director directs all operations in alignment with the direction of the Director of Food & Beverage, General Manager, Company, brand standards, and local, state and national regulations.  Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations. Recommends the Food & Beverage budget, marketing/business plans, capital expenditures and manages within approved plans and objectives. 

 

This position directly manages assigned staff and indirectly manages all subordinates.  Articulates Company goals to the staff.  Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates.  Unites associates in a common commitment to achieve and exceed these goals.  Works closely with management throughout the hotel and the Company.  Impresses guests with quality and timely service in a pleasant and friendly manner.

 

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

·       Guest Satisfaction – Direct and ensure Food & Beverage standards and procedures are followed.  Direct Food & Beverage staff schedules to ensure adequate coverage while managing the department budget.  Ensure timely response to guest needs.  Resolve guest complaints as appropriate to maintain guest satisfaction.  Regularly review service scores to identify areas needing improvement and implement appropriate changes.  Ensure the Food & Beverage staff regularly adheres to all guest service basics such as uniforms, name tags and proper guest greeting.  Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate.

 

·       Human Resources – In conjunction with the Human Resources department, direct recruiting, hiring, training, development and retention of a motivated and efficient Food & Beverage staff.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs including orientation, safety, fire, and blood-borne pathogen.  Coach, counsel, resolve conflicts, discipline and terminate as appropriate through fair treatment and in compliance with Company policies and procedures.  Conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines.  Ensure all policies and procedures are followed.  Insist on a work environment that is free from harassment.  Promote the hotel as an employer of choice in the community.

 

·       Sales/Profitability – Develop, recommend, implement and manage the Food & Beverage annual budget, business/marketing plan, and objectives to meet/exceed expectations.  In conjunction with Sales, market Food & Beverage to meet/exceed sales and financial objectives.  Investigate new and improved menus, food preparation, and service methods.  Develop and direct implementation of menus, package deals, promotions, displays, decorations and presentations to capture more guests and a larger share of the local market.  Ensure food and beverage costs are within budgeted guidelines.  Review vendors and products to ensure procurement of top quality products at minimum prices.  If necessary, develop action steps to correct any expense problems.  Submit recommendations for changes and improvements to the General Manager.

 

·       Life Safety/Risk Management – Assist the General Manager with hotel life safety.  Direct and promote an accident prevention program to minimize liabilities and related expenses.  Ensure appropriate Food & Beverage sanitary, safety, security and emergency procedures are in place, followed and comply with policies, standards and regulations.  Ensure the staff is proficient in sanitary, safety security and emergency procedures. Notify the General Manager of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability.