iGaming - Pitboss Trainer - Southfield, MI

Company Description

PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier - traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in Michigan!

Job Description

As a PitBoss Trainer, you will be responsible for designing, developing, and delivering training programs for PitBosses across the organization. The role includes evaluating PitBoss performance, ensuring compliance with company policies and procedures, and supporting continuous improvement initiatives. This position requires strong leadership, communication, and organizational skills, as well as the ability to travel occasionally as required by business needs.

Core Responsibilities

1. Training Design & Delivery

• Design, develop, and deliver high-impact training programs for PitBosses globally (remote and in-person).
• Evaluate trainee performance and provide structured feedback to ensure a smooth transition to independent work.
• Coach underperforming staff through targeted retraining to meet company competency standards.
• Continuously improve training materials and curricula to adapt to evolving work environments and technical changes.

2. Live Operations & Oversight

• Organize and control operations facility during shifts, identifying and resolving technical or operational disruptions immediately.
• Monitor live game presenters and shufflers, correcting mistakes in real-time to maintain game integrity.
• Stop games or cancel rounds when necessary to mitigate risks according to company policy.

3. Auditing & Process Improvement

• Conduct professional PitBoss process audits to identify operational gaps.
• Design and implement control processes to remedy identified risks and improve overall efficiency.
• Develop data-driven reports and presentations for senior management regarding audit observations and future action plans.

4. Compliance & Risk Management

• Enforce strict compliance with operational rules, procedures, and newly introduced protocols.
• Utilize CCTV and operational data to investigate potential fraud, gross misconduct, or safety risks.
• Act as a representative of management, maintaining professional communication and protecting confidential information at all times.

Qualifications

Education & Experience

• Education: High School Diploma or GED required.
• Gaming Experience:  At least 1 year of experience as a Pitboss, Table Games Supervisor, or similar role in a casino environment.
• Proficiency: Advanced user level in MS Office (Excel, Word, Outlook) and standard office equipment.
• Mobility: Ability to travel occasionally as required by business needs.
• Languages: Full professional fluency in English (speaking, reading, and writing).
• License/Certifications: Must be able to obtain a Michigan Gaming License and West Virginia Casino Employee Registration.

Interpersonal & Communication Skills

• Advanced Facilitation: Proven ability to teach, present, and motivate diverse groups; able to explain complex innovations or company rules clearly and unambiguously.
• Networking & Cooperation: Strong interpersonal skills with the ability to navigate different cultural views and manage conflicts in diverse situations.
• Persuasion: Skilled at influencing stakeholders and motivating employees to successfully acquire and apply new knowledge.

Operational Mindset

• Quick Reaction: Ability to think on your feet, navigate the "essence" of a problem under pressure, and provide immediate solutions.
• High Accuracy & Detail: A precision-focused personality with excellent organizational skills and a commitment to high-quality work.
• Resilience: High stress resistance and the ability to work independently in a fast-paced, high-stakes casino environment.
• Continuous