Enterprise Solutions Quality Assurance Analyst - USDS

About the team

Our Enterprise Solutions team plays a crucial role in ensuring the company's success as we develop systems, platforms, and applications to support internal business activities around the globe. We have a support team that is dedicated to solving issues and constantly optimizing business activities to support hyper-growth for the company. We seek people who have a service-oriented mindset that are willing to learn and put in the effort to solve problems.



In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.



Responsibilities:

- Conduct functional testing of product features within the enterprise platform, an integrated productivity solution encompassing chat, scheduling, document management, video conferencing, auto-translation, and additional functionalities.

- Collaborate closely with cross functional teams, including but not limited to Global, Product, and Operation teams to assess and verify product functionality.

- Work alongside Product SREs (Site Reliability Engineers) to ensure QA during upgrades and ad hoc fixes, prioritizing product stability and scalability.

- Execute test cases, document results, and provide detailed reports on issues discovered during testing.

- Communicate product functionality errors and provide respective error logs engineers

- Verify user interfaces, functionality of new and existing features, backend systems, and report any bugs, errors, or other defects to the development team.

- Assist in maintaining and updating test documentation, ensuring accuracy and relevance.

- Contribute actively to discussions on product improvements, sharing insights and observations from testing.

- Occasionally contribute to on-call services and offer assistance in answering questions if needed, although this is not a primary responsibility.

- Partner with cross-functional partners utilizing Mandarin language.