Clinical Care Navigator I (PST)

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role:

The Clinical Care Navigator I (CCNI) role is to support clients as they enter their journey into Octave, and beyond.  This role will contribute to Octave’s mission of expanding access by introducing clients to our innovative practice, and guiding them through the behavioral health landscape. Additionally, CCNI’s will interact as needed with our Provider network, as they field questions and provide day to day support on Care Navigation related tasks.

Ability to work the following schedule (hours/days):

• Tues-Fri 11am-7pm PT; Sat 9-5pm PT

Duties/Responsibilities: 

• Support expert client matching with multiple avenues, such as Live Chat, Consults, and other client entry points. 
• Conduct scheduled or real-time outreach to understand higher risk clients’ needs, and take action when necessary with the support of clinical staff.
• Support clients along their care journey, from entry into our system, all the way to their first appointment with their provider and beyond via email or live chat.
• Demonstrate a keen operational eye in order to execute on frequently iterated, complex workflows.
• Gain proficiency in our tools and workflows, especially when they evolve as we grow and scale, to successfully navigate our internal operations. 
• Assist in collaborative internal workstreams, as needed.
• Collaborate with providers to offer initial clinical insights as applicable and support them with client care transitions and caseload utilization. 
• Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues.

Required Skills 

• Excellent verbal and written communication and can adapt your approach to multiple groups.
• Detail oriented and impeccable organizational skills are a must. 
• Operational experience within a fast-growth healthtech organization is ideal. 
• Self-starter, willing to roll up your sleeves and be proactive and solution oriented. 
• Nimble and open to frequent change, iterative processes, and operating in a testing culture. 

Education & Experience 

• Preferred 1-2 years experience working in a Care Navigation/Coordination/Intake capacity, specifically within the mental health or healthcare arena.
• Masters degree in social work, clinical mental health or related area or equivalent combination of education and experience.
• Experience with telephonic crisis intervention.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate  information on company provided laptop. 
• Move up to 10 pounds on occasion.

 

Octave's Company Values:

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do