CHILD SUPPORT PROGRAM LEAD LEGAL ASSISTANT - 73005243

Requisition No: 877820 

Agency: Department of Revenue

Working Title: CHILD SUPPORT PROGRAM LEAD LEGAL ASSISTANT - 73005243

 Pay Plan: Career Service

Position Number: 73005243 

Salary:  $41,517.24 - $55,115.04 / annually 

Posting Closing Date: 06/19/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Program Lead Legal Assistant (Operations Analyst II)

Crestview

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This Operations Analyst II position performs as a team member support and is an excellent fit for critical thinkers. If you enjoy leading others and problem solving, this may be the position for you. Your duties would include:

• Assist with performance monitoring to ensure compliance with procedures.
• Serve as the team’s subject matter expert and completes tasks related to complex and escalated projects within the Legal Services Unit.
• Assist the supervisor in training and coaching legal assistants to ensure consistent performance and development across the unit.
• Assist the unit, as needed, in processing incoming referrals to support meeting pending workload goals and ensure timely case progression.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Legal Service Unit experience required: (a) providing legal assistance in an office or court environment, (b) reviewing and processing legal documents and/or correspondence, and (c) communicating with case parties, court officials, clerks of court, opposing attorneys, etc.
• One year of experience in explaining complex policies and procedures with employees, partners, or public.
• Two years of experience coaching, mentoring, or training others.
• One year of experience using effective communication through a variety of methods.
• One year of experience conducting research and analyzing information to make decisions.*

SUBSTITUTIONS:

• * Relevant education may substitute for the required experience.           

SPECIAL NOTES:

• Position is located in Crestview, FL.
• Standard workdays are Monday-Friday, 8am-5pm.
• Provide or upload a copy of college transcript.

SALARY: $41,517.24 - $55,115.04 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION:  Shalonda Brinson, (386) 401-7319, Shalonda.Brinson@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR O