M5 Director, WSP Delivery Center of Excellence

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

The Workday Success Plans (WSP) organization is laser-focused on delighting our customers and enhancing their adoption journey - we create programs to help them drive business value from their Workday applications. The team is responsible for delivering a variety of programs and services to our customers ranging from feature demonstrations to full feature deployments.

The WSP Delivery Team provides the micro-consulting components of WSP, mainly our Ask-an-Expert service and Feature Adoption Coaching sessions. Bringing customers together with Workday consulting experts is a cornerstone of the value of WSP and continues to be one of the top reasons customers purchase and renew with WSP subscription.

About the Role

As Director, Center of Excellence for WSP Delivery, you will lead a team accountable for the successful execution of various projects and programs that drive efficiency in the delivery of our micro-consulting services. As a collaborative teammate, you will lead the team to support our consultants in their day-to-day work, collaborate with our operations teams, technology teams, and partner with leadership to drive initiatives.  We’re looking for someone who can lead in a fast-paced software-as-a-service company and can easily adapt in an environment that changes rapidly.

 

Primary Responsibilities

• Develop, implement and iterate on a dynamic Talent Development Program to meet the needs of our growing global team in connection with our hiring Location Strategy

• Drive Automation and Service Delivery Efficiency  including identifying Next Generation Technologies and partnering with other organizations to prioritize and deliver.

• Own the coordination of Recurring Updates and improvements to published policies, guidelines, and other resources including internal governance models. 

• Overseeing the Technology Support for our consultants – including, but not limited to:

• Provide “tier two & three” operational support for Consultants and Queue Leads

• Create, collaborate on, and clarify business requirements for all systems used by WSP Delivery

• Manage testing by defining test cases, organize & participate in testing, manage issues tracking

• Communicate change & update procedures and training materials

• Strategize and track all Center of Excellence Initiatives – communicating progress and driving timelines.

About You

Basic Qualifications:

• Minimum of 10 years as a people leader in an equivalent or related role.
• Demonstrated program/project management experience in a professional services environment.
• Experience with Cloud Computing and Software as a Service.  

Other Qualifications:

• Strong communications skills (written and verbal) and attention to detail.
• Strong multi-tasking, analytical, and teamwork skills.
• Highly organized and detail oriented with a demonstrated use of planning strategies and tactics.
• Experience with Word, Excel, Google Drive, PowerPoint, Salesforce.
• Ability to work independently, multi-task effectively and thrive in a fast-paced, multifaceted environment
• Capable of building positive relationships across multiple teams and time zones.
• Ability to analyze data, reports and dashboards and an eagerness to “dive in” and formulate new insights on how