Sr. Director, SRE - Technology Services

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

As an SRE Leader, you will be at the forefront of ensuring the reliability, performance, and availability of our software systems. Your role bridges the gap between development and IT operations, focusing on operational tasks critical to maintaining efficient computer systems. If you’re passionate about automation, system resilience, and continuous improvement, this position is for you.  Your responsibilities span a wide range of strategic, technical, and leadership aspects.

Let’s break it down:

Operational Excellence:

• Lead a team of Site Reliability Engineers (SREs) responsible for monitoring, automating, and enhancing system reliability.

• Collaborate with development teams to integrate SRE practices into the software development lifecycle.

• Implement best practices for incident response, blameless post-mortems, observability, and system reliability.

• Build effective monitoring systems that alert based on symptoms rather than outages.

• Educate developer teams and stakeholders on SRE practices the importance of Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets, and how they drive reliability work.

• Optimize resource utilization, scalability, reliability and cost-effectiveness.

• Own the Observability Platform and best practices.

• Provide strategic direction for IT operations, aligning them with the organization’s goals.

​Security, Risk and Compliance:

• Maintain compliance with industry standards.

• Ensure compliance with data protection regulations.

• Establish baseline requirements and monitoring capabilities.

• Collaborate with application teams to ensure dependability.

• Implement risk mitigation strategies.

Strategic Leadership and Mentorship:

• Build and manage a team of world-class talent, mentoring and guiding the TS SRE practice and community to reach its full potential.

• Provide strategic direction and guidance to the teams, fostering a collaborative and high-performing culture of innovation and accountability.

IT Service Management (ITSM):

• Evolve ITSM to accommodate modern SRE practices and modern CI/CD pipelines.

• Champion and drive the establishment of a mature, enterprise-wide CMDB capability in support of multiple operational and security needs across the company.

• Develop and implement ITSM processes and procedures tailored to support an SRE-based environment, ensuring alignment with SRE principles and practices.

• Drive the adoption of infrastructure as code, containerization, microservices, and CI/CD practices within ITSM to enhance service resilience and agility.

• Implement incident management processes, best practices, including blameless RCAs and retrospectives.

ServiceNow Enterprise Platform:

• Own the ServiceNow Enterprise platform and collaborate with stakeholders to evaluate and add/configure modules to support strategic business needs.

• Enable and drive adoption of AI and automation functionality in ServiceNow to improve productivity and user experience

Experience:

• At least 5 years of experience leading SRE teams (or similar roles) across Infrastructure, networking, Security, configuration management, release engineering with a track record of successfully implementing risk and security practices and driving operational change.

• Knowledge of controlling infrastructure and cloud service platforms (AWS/GCP/Azure).

• Excellent leadership and team management skills, with the ability to inspire and motivate teams.

• Leadership: Demonstrated leadership abilities, including team management and strategic thinking.

• Problem-Solving: Ability to analyze complex issues and devise effective solutions.

• Communication: Excellent communication skills to collaborate with stakeholders, executives, and technical teams.

• Certifications: Relevant certifications in SRE or related fields are a plus.

• Education: Bachelor’s degree in information technology,