Old Town Hall Theater Manager

Description

Our Company:

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally-renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.

This Position:

The Old Town Hall Theater Manager will have the primary day-to-day responsibility to oversee daily operation at the Old Town Hall Theater. 

• Supervise Old Town Hall Theatre Employees including technicians, ushers & box office personnel
• Work to promote shows and increase ticket sales for shows playing at the Old Town Hall Theatre
• Oversee maintenance of all scenic elements and props.
• Communicate issues with the Theaters Manager in a timely manner. 
• Maintain cleanliness and appearance of the OTHT and report any maintenance issues to the TRMF Maintenance department
• Inventory and order supplies as needed.
• Assist with ticketing issues and deliver excellent customer service to all guests as they attend shows at the OTHT
• Work with volunteer ushers and ticket scanners to ensure smooth entry of all guests to the theatre
• Provide excellence in customer service

Supervisory Responsibilities:

• Oversee theater techs working in OTHT as needed. 

Requirements

Required Skills/Abilities

• Excellent verbal communication skills. 
• Provide outstanding customer service. 
• Reliable, on time, and ready for every shift. 

Required Education and Experience

• Must give exceptional service to all guests.  
• Must be able to troubleshoot and create solutions if needed.  
• Previous Guest Service Experience preferred. 
• Must be familiar with Theater operations and terminology 
• Must possess critical thinking skills. 
• Must be fluent in English, bilingual a plus. 

Work Environment

This position may be working either in an indoor climate-controlled area or an outdoor area subject to heat and warmer temperatures.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 50 pounds. Must be able to work long hours and available for evenings, weekends, and holidays as required.  

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable