Call Center and Rebate Application Processing Supervisor

Job Family:

Business Operations

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

Overview 

Guidehouse is a leading management consulting firm serving the public and commercial markets.  We guide our clients forward towards new futures that build trust in society and your professional skills along the journey.  Join us at Guidehouse. 

 

Our dedicated team delivers exceptional customer experience through prompt and accurate processing of energy efficiency rebate applications and providing overall customer service in a specialized and technical environment. Our work includes detailed reviews of applications for energy rebates through several state government Home Energy Rebates Program for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and email, and other types of back-office processing support for our client, program participants (residents/consumers and contractors) and other program partners. The daily work for this position requires a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail. 

 

This position will be based Monday through Friday in our San Antonio, TX office. Individuals must be able to work an eight-hour shift between the hours of 9:00 AM CT - 6:00 PM CT. 

 

What You Will Do: 

The Supervisor is responsible for overseeing the daily operations of the application processing activities for a state rebate program and the management of the on-site application processing staff (specialists). The Rebate Application Processing Supervisor is an extension of a client’s business office staff. This position is responsible for developing, implementing, managing and meeting or exceeding the Operational goals of our clients and Company. This may include overlapping related business activities. The Rebate Application Processing Supervisor will work closely with Consultants and Operations Managers to apply new and emerging approaches to our clients’ business processes. This position will follow and ensure that client policies and procedures are followed and will also perform any and all job-related duties as assigned.  

 

Essential Job Functions: 

• Strong leadership and management skills 

• Customer/client contact and interaction 

• Attention to detail, operational effectiveness, and process improvement 

• Possess interpersonal, organizational, delegation and analytical skills 

• Monitor and ensure team member compliance with State and Federal Laws and Guidelines 

 

Duties and Responsibilities: 

• Provide daily workload management and supervision for Rebate Application Specialists 

• Perform QA reviews of team performance on an ongoing basis 

• Conduct weekly team meetings to ensure the ongoing understanding of client and company priorities and expectations 

• Ensure specialist and project compliance as well as adherenc