Patient Service Representative (Non-Clinical)

Description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers and eight Women, Infants, and Children nutrition program locations throughout Indiana, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations that are diverse in age, educational background, and income level.

The Non-Clinical Patient Service Representative ensures a positive and consistent customer service experience for IHC patients. The Patient Service Representative works closely with the front staff at the sites to provide customer service to patients over the phone to schedule and reschedule appointments, make reminder phone calls, and other patient care related questions.

Corporate Hours of Operation

Monday - Friday, 8:00 am - 5:00 pm

IHC’s robust benefits and compensation package includes:

• $1000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• SupportLinc Employee Assistance Program with 24/7 access to therapy consultation services

Patient Service Representative role responsibilities include:

• Helping improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist.
• Answering phone calls, scheduling appointments, routing calls and addressing other patients’ needs.
• Processing appropriate patient paperwork in a timely manner.
• Educating patients regarding documents they will need to provide at the time of service.
• Accurately entering, maintaining, and retrieving data on IHC’s Electronic Medical Records (EMR) system.
• Communicating with patients care team as necessary.

Requirements

• Graduation from a standard high school, or equivalent.
• One (1) year of prior experience in an office or health related position.
• Related education can substitute for experience.
• Spanish speaking skills preferred.

Technology

• Demonstrate office equipment and computer skills, including data entry.
• Able to use Microsoft Word, Excel, and Outlook, eCW, Dialpad, etc.

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.