Field Service Technician

Position Title: Technical Application/Field Service Engineer

Immediate Supervisor Title:  West Coast Manager

Department: Field Service

Location: Southern California Region

Brief Summary of Position Purpose:

The Technical Application/Field Service Engineer at Cleaveland/Price plays a pivotal role in ensuring the efficient operation and performance of automation equipment and disconnect switches. This multifaceted position involves troubleshooting, repairing, and providing technical support for a range of electrical and mechanical Cleaveland/Price system products. Whether conducting on-site installations, delivering emergency technical assistance, or offering training sessions, the Technical Application/Field Service Engineer is committed to delivering exemplary service to both internal and external customers. With a keen eye for detail and a strong understanding of electrical diagrams, this role involves evaluating product functionality, identifying areas for improvement, and collaborating with cross-functional teams to implement solutions. From providing technical sales support to conducting product testing and generating comprehensive reports, the Technical Application/Field Service Engineer contributes to the continued success and innovation of Cleaveland/Price's products and services.

Essential Functions:

• Diagnose and resolve issues with automation equipment and disconnect switches to ensure uninterrupted operation and maximum efficiency.

• Schedule and deliver timely emergency technical support and field service on an on-call basis, demonstrating a commitment to customer satisfaction and problem resolution.
• Provide comprehensive installation support and training for automation equipment and disconnect switches, both onsite and in a classroom setting, to ensure proper setup and functionality.

• Conduct thorough inspections, evaluations, and testing of electrical and mechanical Cleaveland/Price system products to assess operational status, functionality, and repair needs.
• Offer expert technical sales support to internal and external customers for automation equipment and disconnect switches, utilizing various communication channels including email, telephone, Teams meetings, and in-person interactions.
• Utilize technical expertise to troubleshoot and repair automation equipment at the board and software level, ensuring optimal performance and functionality.
• Identify product failures and collaborate with other Cleaveland/Price departments to develop and implement effective product improvement solutions, contributing to continuous enhancement and innovation.
• Maintain accurate records and documentation, including RMA requests, quality feedback, field service trip reports, and expense reports, using tools such as SharePoint, Word, Excel, PowerPoint, etc.
• Demonstrate proficiency in reading and understanding drawings and electrical diagrams to facilitate effective troubleshooting and repairs.
• Occasional local travel within Southern California and customer support outside of the region may be required to fulfill job responsibilities.

Equipment and Tools

• Basic hand-tolls including wrenches, hammers, screwdrivers, etc.
• Small power tools including drills, angle-grinders, saws, etc.
• Measuring equipment including tape measure, calipers, etc