Senior Sales Operations Analyst

At HopSkipDrive, our goal is to create opportunity for all through mobility. 

We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country. 

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

Who We Are

At HopSkipDrive, we are building a top-notch Data Science and Analytics practice. This is an exciting opportunity to join our growing team as we evolve into proactive, strategic partners to our business stakeholders. We are committed to leveraging data-driven insights to not only solve existing problems but also to anticipate future challenges and opportunities, ultimately playing a pivotal role in shaping HopSkipDrive's success.

As a Senior Sales Operations Analyst, you will support the business in the following ways:

• Partner closely with business stakeholders from Revenue, Sales, and Finance to solve key business challenges
• Create informative dashboards and visualizations that track key performance indicators (KPIs) like revenue, sales pipeline health, customer acquisition cost (CAC) and lifetime value (LTV) 
• Perform in-depth statistical analyses to understand and predict stage-by-stage funnel conversion, win-loss rates, revenue volume and trends, sales team performance, customer growth opportunities and churn
• Design and execute data-driven experiments to optimize pricing strategies, sales campaigns and customer retention efforts
• Build and maintain high-quality data sources and models to support scalable analytics, focusing on sales and customer data
• Identify actionable insights that directly impact revenue growth and sales efficiency
  
  

Who You Are

You are an experienced Senior Sales Operations Analyst who is excited about solving problems with data and inspired by our mission to create opportunity through mobility and powerfully impact kids’ lives. You are adept at extracting timely, actionable insights from sales data and communicating them in a clear and concise manner. You are a curious, motivated, growth-minded team player and bring the following skills and experience:

• 5+ years in a data-intensive, analyst role at a technology company, specifically focused on sales and/or marketing analytics (e.g., on Biz Ops, Revenue Ops, Sales Ops and/or Analytics/BI teams)
• Sound knowledge of analytical and statistical methods, with a focus on cohort analysis, full funnel conversion analysis (from lead to MQL to SQL to closed won), win-loss analysis and predictive modeling for revenue forecasting 
• Expert with dashboarding tools (Tableau preferred); on-the-job experience using Python/ R to manipulate and explore data, perform analysis and create visualizations 
• Fluent in complex SQL queries on big data sets; able to create performant data models; experience
  working with Salesforce, including data charts and integrations; experience with Snowflake and dbt a plus
• Excellent written and verbal communication skills, with the ability to tell a compelling story with data to executive and sales leadership
• Analytically-minded with the ability to understand true business needs and translate them into data and analysis for the sales team
• Collaborative problem-solving skills with an entrepreneurial attitude and results-oriented mind set

Our Investment In You

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The base salary range for this role is $130,000 - $140,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and spe