Director of Human Resources

Job DetailsJob Location: Charlotte, NC 28206ROOF ABOVE 

Roof Above is NC’s most comprehensive homeless service provider.  Our mission is to unite our community to end homelessness, one life at a time.  Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,400 individuals every day across nine campuses in Charlotte.   Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019. 

 

POSITION SUMMARY:

The Director of Human Resources is a vital leadership role responsible for enabling Roof Above’s people, leaders, and systems to operate effectively in service of the mission. This role serves as a strategic business partner and trusted advisor—translating organizational priorities into people practices that are clear, supportive, compliant, and sustainable.

 

With a strong focus on how work gets done, the Director of Human Resources ensures that policies, systems, and processes remove friction rather than create it—helping leaders and teams do their best work with confidence. This role stewards the employee experience across the full lifecycle while balancing care for people with responsible use of organizational resources.

 

Reporting to the Chief of Staff, the Director of Human Resources works in close partnership with Finance and organizational leaders to align workforce strategy, compensation, benefits, and compliance with Roof Above’s operational and financial realities. Through strong relationships, sound judgment, and practical execution, this role strengthens trust, consistency, and organizational effectiveness across Roof Above.

 

This is meaningful, high‑stakes work that is not always tidy. Success in this role requires comfort with complexity and ambiguity, an appreciation for the human and operational realities of the organization, and the ability to hold seriousness and perspective at the same time. Flexibility, empathy, resilience, and a sense of humor are essential in meeting the work as it authentically shows up each day.

 

 

 

 

ESSENTIAL FUNCTIONS:

Culture Stewardship & Employee Experience


Serve as a visible, approachable resource for employees and leaders across the organization.
Foster a fair, inclusive, and values-aligned workplace where people feel supported, informed, and respected.
Steward employee relations with consistency, discretion, and care, including investigations, conflict resolution, performance issues, and separations.
Lead engagement practices that reinforce connection, recognition, and belonging.


Strategic Business Partnership


Partner with organizational leaders to establish people practices that enable effective decision-making, accountability, and performance.
Translate organizational strategy into practical HR approaches that leaders can understand, apply, and sustain.
Provide guidance to leaders navigating complex people decisions with a focus on clarity, equity, and long-term organizational health.


Partnership with Finance & Organizational Stewardship


Work in close partnership with Finance to ensure alignment between people strategy and financial stewardship.
Collaborate on compensation structures, workforce planning, benefits strategy, and budgeting to balance competitiveness, sustainability, and mission impact.
Use data and insights to inform decisions related to staffing, retention, benefits utilization, and organizational investments.


Talent & Capability Development


Lead recruitment, hiring, and onboarding practices that attract and support mission-aligned talent.
Strengthen performance management and feedback practices that build clarity, growth, and shared accountability.
Support leaders in developing their people management capabilities through practical tools, guidance, and coaching.
Explore and support creative talent pathways, including internships and early-career development opportunities.


Compliance, Risk & Systems Leadership


Ensure compliance with all applicable federal, state, and local employment laws, balancing risk mitigation with a human-centered approach.
Oversee employee handbook, policies, and practices to ensure they are current, clear, and consistently applied.
Provide leadership oversight for audits, filings, and employment-related inquiries, partnering with legal counsel as appropriate.
Lead effective use of HRIS systems and data to support accuracy, insight, and operational efficiency.


Team Leadership & Operations


Lead and develop the Human Resources team, setting clear expectations, priorities, and accountability.
Manage the HR department budget and vendor relationships.
Build team capability through coaching, professional development, and continuous improvement of HR operations.

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