Principal Systems Reliability Engineer

Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

Role Summary

The Principal Systems Reliability Engineer (SRE) is the sole subject matter expert in software engineering and IT operations. As an individual contributor, this role defines long-term strategy for drive continuous improvement in system resilience, contributing to a robust and efficient operational environment. The Prinicpal Systems Reliability (SRE) role drives an enterprise SRE center of excellence team and is instrumental in helping our airline group run a safe, robust, and reliable operation.

Key Duties

• Define long-term strategy and best practices for processes for release management and automated actions to enhance system reliability.
• Define Application Performance Monitoring (APM) standards and assist teams with application monitoring and observability to proactively identify issues.
• Collaborate with product teams to meet SLO’s by minimizing service disruptions and maintain high availability.
• Collaborate and network with product teams to ensure seamless code deployment and operational excellence.
• Provide consulting support for system design, platform management, and capacity planning.
• Collaborate and influence IT teams to improve system support, monitoring, and administration.
• Ensure operational compliance with all security, privacy, audit, disaster recovery, and other requirements.

Job-Specific Experience, Education & Skills

Required

• 7 years of experience in information technology or related area.
• A Bachelor’s degree, preferably with a focus in computer science, engineering, information systems, or an additional two years of training/experience in lieu of this degree.
• Technical knowledge of application designs and architectures.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• High school diploma or equivalent is required.

Preferred

• Demonstrate experience in coaching and mentoring system engineers.
• Experience applying ITIL and IT process best practices.
• Experience with technical engineering working in IT operations.
• Experience with SRE practices, agile methodologies, development lifecycles, and DevOps best practices.
• Ability to work collaboratively with cross functional teams to understand objectives, gather automation requirements, write technical specifications and perform in a lead role.
• Experience with event correlation.
• Experience with Windows and Linux based operating environments.
• Experience with multi-cloud environments.
• Excellent communication skills and a proven ability to collaborate with a variety of team members.
• Proven ability to successfully work with multiple vendors.
• Strong interpersonal, organizational, communication, and customer service skills.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

Salary Range

$138,500 - $207,750 / year

Bonus

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

 

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

 

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off 

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

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