ServiceNow Architect - HRSD & CSM

Cask is with you for what comes next.

Be an architect of change and join us on our journey! Cask is a vibrant community of talented individuals committed to overcoming business challenges and fostering innovation.  At Cask, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation. 

Cask invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.

As an architect working with our Business Workflows team, you will serve as a leader responsible for delivering high-quality ServiceNow HR Service Delivery (HRSD) or Customer Workflows (CSM) solutions. You will work closely with clients to identify business challenges and architect innovative solutions leveraging the ServiceNow platform. The role demands a strong blend of technical expertise, consulting skills, and leadership abilities to guide teams and influence stakeholders.

Core Consulting Skills

• Communicate clearly, tailoring messages for different audiences, and resolving ambiguity effectively.
• Actively listen, ask insightful questions, and demonstrate empathy and understanding.
• Expertise in managing multiple high-priority demands while navigating ambiguity effectively.
• Strong analytical, creative problem-solving, and consultative influencing skills.
• Influence stakeholders and teams in a consultative manner, ensuring clarity on needs, dependencies, and issues.
• Exhibit strong problem-solving skills and analytical thinking.
• Maintain full utilization by tracking work hours and aligning with organizational goals.

Primary Technical Responsibilities

• Act as a key technical interface between clients and development teams.
• Lead architectural design, development, deployment, and integrations for the ServiceNow HRSD platform.
• Conduct workshops to gather technical and business requirements.
• Develop and enforce technical design standards, best practices, and patterns.
• Optimize solutions to align with client needs, leveraging deep knowledge of ServiceNow products and capabilities.
• Ensure quality deliverables and proactively identify areas for improvement within the ServiceNow ecosystem.
• Mentor team members and share knowledge of best practices for technical design.
• Maintain expertise in ServiceNow technologies such as SSO, SAML, LDAP, REST, SOAP, and web services.

Thought Leadership and Collaboration

• Research and advise on partner or vendor solutions for integration needs.
• Collaborate with peer practices to define dependencies and ensure platform success.
• Contribute to differentiated go-to-market thought leadership initiatives.
• Drive technical innovation and continuous improvement in delivery processes.
• Reduce technical debt by establishing and maintaining platform standards.

Pre-Sales Support

• Assist pre-sales teams by scoping service engagements involving ServiceNow HRSD or CSM and complex integrations.

Qualifications

Experience

• Experience implementing and integrating ServiceNow.
• Proven expertise as a technical consultant in client environments.
• Proficiency in ServiceNow product lines, including scripting in JavaScript (Business Rules, Client Scripts, UI Actions, AngularJS, etc.).
• Strong interpersonal and communication skills, with a focus on customer-centric solutions.

Education and Certifications Assets

• Certified System Administrator.
• ServiceNow HR Service Delivery (HRSD) or Customer Workflows (CSM) solutions.
• Certified Technical Architect 
  
  

Come join us at Cask and be part of an exciting journey where we're ready to elevate your work experience, every step of the way.

Perks? Oh, yes.

Cask's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for ea