Patient Service Specialist - Pulmonology and Respiratory Therapy

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist - Pulmonology and Respiratory Therapy

                        

Location

Massillon

                    

Facility

Jackson Mercy Health Center

                     

Department

Respiratory Therapy-Cleveland Clinic Mercy Hospital

                      

Job Code

B15028

                     

Shift

Days

                       

Schedule

7:30am-4:00pm/8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Mercy Hospital Health Center of Jackson and become a part of one of the most respected healthcare organizations in the world. Mercy Hospital Health Center of Jackson is part of Mercy Hospital, which officially became a full member of the Cleveland Clinic Health System in 2021.     

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. In this role, you will be working within the Pulmonology and the Respiratory Department, ensuring accurate registration and helping set the tone for the patient's visit. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.   

A caregiver in this position works days from 7:30AM – 4:00PM or 8:00AM – 4:30PM. 

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree 

• Working knowledge of PC window applications 

• Ability to perform basic math sufficient to process insurance co-pays   

Preferred qualifications for the ideal future caregiver include: