Customer Success Manager

Givelify is a fintech-for-good company where brilliant minds come to power the most loved and trusted online and mobile giving app platform. Thanks to over 1.3 million generous donors, we’ve helped 60,000 nonprofits and places of worship raise more than $4 billion. Together, they’re changing their world with kindness and generosity.  

Inc. 5000, the Stevies® Awards, Gartner, Forbes, and many more have recognized our story, innovations, and achievements. Our award-winning team builds products and experiences that put more good into the world. We love to take on big challenges because we know our work matters. 

Come make an impact at one of the fastest-growing private companies in the U.S. Be part of a talented team of big-hearted individuals, earning competitive pay with excellent benefits. 

About your role:

We seek a Customer Success Manager to join our virtual team. If you’re a gifted Customer Champion with experience in growing product adoption & fostering customer loyalty, plus the challenge of scaling product success at a high-performing Fintech-for-Good company sounds exciting, we would love to connect with you!  

As a Customer Success Manager on the Customer Success (CS) team, you will serve as a trusted partner to Givelify’s customers to increase the good in the world through philanthropy. Leveraging your experience as a customer success manager in a high-growth SaaS environment, your challenge is building relationships and maximizing the value customers receive from Givelify’s products and services. 

The Customer Success Manager will get to: 

• Serve as subject matter expert on Givelify's value proposition, products, services, and go-to-market (GTM) strategy approach. 
• Meet or exceed all customer success metric targets for your assigned customers. 
• Develop a deep understanding of the customer’s giving and fundraising goals by cultivating relationships with faith-based and non-profit leaders via phone,  video conferencing, email, social media, and in-person (when appropriate). 
• Expand the value realized by customers through education, ongoing discovery, proper positioning of Givelify, and sharing best practices. 
• Cultivate customer advocacy and impact stories through strong, strategic relationships with faith-based and non-profit leaders. 
• Advocate for customers’ needs, working with Customer Success and executive leadership to prevent and manage customer escalation. 
• Present Givelify’s value propositions, product and service offerings, and impact on giving and generosity.  
• Mentor and educate non-tech-savvy customers on effectively implementing Givelify’s tools and platform for their organization’s success. 
• Leverage reports and analytical tools to help customers manage and grow their donor bases, building strong retention. 
• Work in cross-functional teams to improve customer experience and increase the customer value of Givelify’s products and services. 

Your experience: 

• Bachelor’s Degree or equivalent professional experience. MBA/Consulting experience preferred. 
• 3+ years of experience in a SaaS-oriented customer success management function. Certification as a customer success manager is preferred. 
• Proven ability to build strategic and impactful customer relationships. 
• Familiarity with CS tools such as Salesforce, Gainsight, G-Suite, Tableau, and others. 
• Top-notch communication and presentation skills, including experience communicating insights through data with senior-level executives. 
• Experience in planning, organizing, and delivering executive business reviews. 
• Outstanding problem-solving and analytical skills combined with an excellent eye for business. 
• Ability to build effective relationships, listen, communicate, influence, and collaborate at all organizational levels to deliver results. 
• Strong organizational skills. Excellent execution and follow-through skills. 
• Ability to adapt and change with the needs of the organization and business. 

Your superpowers: 

• Experience working with and\or leading faith-based and non-profit organizations. 
• Independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in complicated situations. You are known as the person who “gets stuff done.” 
• Great communicator. You connect easily with our culture and understand how our operations work. As a result, you can influence a team and individuals to drive to conclusions in a heavily matrixed environment. 
• Fast Mover and flexible. We move fast and believe that doing well is better than perfect. Continual iteration is essential.  
• Excited t