Director, Chief of Staff

Center 1 (19052), United States of America, McLean, Virginia

Director, Chief of Staff

The Chief of Staff is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. The Chief of Staff is responsible for developing, implementing, and sustaining the following four strategic areas foundational for the success of the leaders of Card Tech: 1) Strategy, 2) Operational Excellence, 3) Communications, and 4) Organizational Capability. Candidates should have a passion for technology, an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, and the ability to manage multiple projects and deadlines at once. Candidates should be excited about improving the daily lives and development of our engineers and help our leaders advance our strategy at scale.

Responsibilities:

• Drive innovation in process and execution across our portfolio

• Influence across all levels of the organization and across organizations

• Prioritize and focus leaders in a number of key areas (people and culture, well managed and business operations). Aid in strategic planning, uncovering critical efficiencies and preventing duplication of effort.

• Understand the leader’s intent and vision, lead leaders to drive and track the leader’s goals and priorities. Tackle and solve issues through escalation and articulate the issues that need to be done to elevate the team and allow easy accountability. 

• Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner

• Work closely with all business units and functions to align operations with strategy

• Lead special projects autonomously and through partnership with cross functional teams

• Mentor and guide the professional development of the Chiefs on your team

• Create executive-ready presentations and materials

The Successful Candidate will:

• Be capable of balancing strategy and tactical delivery

• Execute a strategic approach to all things especially process and operations

• Deep understanding of technical practices, terminology and software engineering

• Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills.

• Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion.

• Possess excellent organizational skills and the ability to be goal/execution-oriented

• Be able to use sound judgment to react seamlessly to change in priorities and delivery focus

• Be self-motivated

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 7  years of experience in Project Management, Process Management, or Agile Delivery

• At least 5 years of experience managing senior stakeholders across different business functions

• At least 3 years of experience writing communications and presentations for leadership and non-leadership audiences

Preferred Qualifications:

• Master’s Degree in Business Administration (MBA)

• 5+ years of experience managing diverse operational functions, such as organizational design, staffing, budgets or other levers for executive decision-making 

• 5+ years of experience in IT development or support

• 5+ years of experience driving organizational change and operational excellence

• 3+ years of experience offering advising or consulting services to executive level clients, external or internal

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, c