Senior IT Operations Specialist & Executive Support

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role
We are looking for a highly skilled IT Operations professional to ensure world-class IT service delivery at Elanco’s Global Headquarters in downtown Indianapolis, with occasional support for other North American offices.

In this role, you will oversee end-to-end IT operations across infrastructure, workplace technologies, collaboration tools, video conferencing systems, digital signage, networking, printing, and end-user applications. You will be the go-to expert for ensuring smooth day-to-day IT operations, incident management, change management, procurement, disaster recovery readiness, and white-glove executive support.

This role is mission-critical for maintaining seamless business continuity, delivering exceptional IT experiences for employees and senior leaders, and supporting both local and global IT initiatives.

Your Responsibilities

• Own IT infrastructure & systems operations (hardware, software, networking, workplace technologies, incidents, assets, and continuity) across HQ and other North America offices.

• Deliver dedicated white-glove IT support for executives, including board meetings, town halls, and other high-profile events.

• Provide end-user IT support, troubleshooting both standard and complex issues, while coordinating with service providers when needed.

• Ensure smooth operation of conference rooms, collaboration spaces, and facility IT systems (security, building management, FedEx/UPS systems).

• Act as a key liaison between local stakeholders, global IT teams, and third-party vendors.

• Manage IT vendors and contractors, ensuring service levels are met.

• Support the rollout and adoption of global and local IT projects, including validation, deployment, and release management.

• Oversee IT asset management, procurement processes, and accurate documentation in ServiceNow.

• Establish and monitor metrics on IT service delivery and user satisfaction.

• Provide occasional travel-based IT support to other Elanco offices.

What You Need to Succeed (minimum qualifications): 

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 5+ years’ IT support experience in environments of 500+ users.

• 3+ years of IT project coordination & delivery.

• Experience supporting executives/VIPs (3+ years).

• Strong technical skills: Windows 10/11, Dell devices, O365, MS Teams Rooms, iOS, video conferencing, AV systems, and networking basics (switches, Wi-Fi, cabling).

• Experience with asset management, procurement, and IT stock control.

• Exceptional communication, interpersonal, and troubleshooting skills.

• Service-oriented mindset, with passion for helping users and solving problems.

• Proven expertise with ServiceNow (incident/change management).

• Proven ability to identify, plan, and deliver effective IT solutions.

• Skilled in supporting off-site meetings and events (including Executive, Board, and Shareholder Meetings, as well as company Town Halls).

• Availability for occasional 24/7 on-call support (rare).

What will give you a competitive edge (preferred qualifications): 

• CompTIA Network+ and Security+ or similar

• ITIL or similar

• CCNA or similar

• Microsoft Certified: e.g. Azure Fundamentals / Administrator or similar

Additional Information: 

• Travel: 0-10% 

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