Pharmacy Technician Specialist (IV Room)- FT Days

Overview

At Houston Methodist, the Pharmacy Technician Specialist position serves in an expanded role and is responsible for performing advanced level work including but not limited to medication reconciliation and medication histories, verification of orders, verification of doses dispensed by other technicians, support of medication acquisition programs to ensure safe patient transitions during the admitting, transfer, and discharge medication acquisition process, and assisting with the collection of data for productivity and quality assessment, and may perform Tech-Check-Tech (T-C-T) as outlined by the Texas State Board of Pharmacy (TSBP) and HM policy. This position participates in staff development by training new employees, residents, and interns; provides feedback on technician's performance; and may lead the coordination of the day-to-day workflow and activities of assigned pharmacy technicians. The Pharmacy Technician Specialist position also performs other specialized functions in the work areas in addition to performing functions normally associated with a Pharmacy Technician or Senior Pharmacy Technician.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with other health care professionals as needed for problem resolution and/or achievement of identified patient specific goals.

• Guides and mentors Pharmacy Technicians, Senior Pharmacy Technicians, and students to help build confidence in skills, knowledge and abilities. Proactively supports and assists with training new employees and all other pharmacy learners (e.g. residents, interns, students and volunteers).

• Provides management feedback on technician's performance.

SERVICE ESSENTIAL FUNCTIONS

• Leads workgroups and committees as well as develops and implements education activities for technical staff. Presents or assists in-services for pharmacy staff as directed by Pharmacy Management.

• Assists with optimizing the safety and efficiency of pharmacy operations and supporting the workflow needs of the pharmacy department.

• Contributes in department efforts to resolve drug related problems and maximizing patient care.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Provides support to the workflow, coordinates medication distribution and acquisition in assigned areas under the supervision of the pharmacist, and reports problems to the appropriate parties. Accurately documents and completes paperwork in assigned role/function.

• Performs advanced activities to ensure efficient and safe medication distribution including, but not limited to, Tech-Check-Tech, medication reconciliations, medication histories, advanced sterile compounding, troubleshooting automation, and patient interactions.

• Reports ¿near misses¿ and inputs errors promptly to improve processes and identify trends. Contributes to identification of corrective acti