Finance Director - Consumer Operations

Director, Finance – Consumer Operations

Role Overview

We are seeking a Director of Finance to provide strategic financial leadership for Consumer Operations, a critical pillar of the Consumer Bank. This is a high-impact, highly visible leadership role responsible for shaping financial strategy, driving disciplined execution, and influencing enterprise-level outcomes across multiple business lines.

This role goes beyond traditional FP&A. The Director will serve as a trusted advisor to senior leaders, owning multiyear financial planning, cost transformation, performance management, and data-driven decision-making. The position plays a meaningful role in the Consumer Bank’s enterprise transformation agenda, including the “Reimagine the Bank” initiative, helping modernize how the bank operates, invests, and delivers value to customers.

The Director will lead and develop a team of experienced finance professionals and partner closely with Operations, Product, Technology, and Enterprise Finance to translate strategy into measurable outcomes.

Key Responsibilities

Enterprise Financial Strategy and Leadership

• Own financial strategy for Consumer Operations, ensuring alignment with Consumer Bank priorities, enterprise objectives, and long-term value creation.
• Act as a strategic thought partner to senior Operations leadership, influencing decisions related to investment, efficiency, capacity, and operating model design.
• Provide executive-ready insights and recommendations to leadership forums, including board-level and enterprise governance discussions.
• Represent Finance in enterprise-wide initiatives and transformation programs impacting Consumer Operations.

Reimagine the Bank – Consumer Bank Enablement

• Serve as a core Finance leader supporting the Consumer Bank’s “Reimagine the Bank” initiative, with accountability for:
  • Financial framing of transformation initiatives
  • Investment prioritization and ROI analysis
  • Ongoing tracking of value realization and benefits delivery
• Partner with Operations, Product, and Technology leaders to modernize cost structures, simplify processes, and enable scalable growth.
• Embed new ways of working, analytics, and automation into finance processes to support a more agile, forward-looking operating model.
• Ensure financial transparency and governance across transformation initiatives while balancing innovation with disciplined execution.

Strategic & Multiyear Financial Planning

• Lead the development of multiyear financial plans, incorporating macroeconomic scenarios, productivity assumptions, and business growth strategies.
• Own rolling forecast processes, ensuring alignment with enterprise planning standards and consistency across Consumer Operations.
• Translate strategic priorities into actionable financial roadmaps with clear milestones, trade-offs, and accountability.
• Drive alignment between financial plans, operating strategies, and transformation initiatives.

Performance Management & Decision Support

• Establish and oversee a metrics-driven performance management framework that enables proactive decision-making.
• Leverage advanced financial modeling, scenario analysis, and trend analysis to inform leadership decisions.
• Identify opportunities for cost optimization, productivity gains, and investment reallocation through rigorous variance analysis.
• Continuously enhance management reporting to improve insight quality, speed, and relevance.

Financial Operations, Reporting & Governance

• Oversee monthly close, forecasting, and reporting processes, ensuring accuracy, timeliness, and executive-level storytelling.
• Review and present monthly, quarterly, and annual financial results, highlighting key drivers, risks, and opportunities.
• Partner closely with Accounting, Risk, and Enterpri