Jobs and Careers

Senior Patient Services Specialist - Heart and Vascular

United Statesfull_timeVerifiedPosted 23 Jun 2026

About the role

Join our Heart & Vascular team as a Senior Patient Services Specialist, where you’ll play a critical role in supporting life-saving specialty care. In this elevated front-office role, you’ll serve as a key resource for patients and caregivers—coordinating complex scheduling, guiding patients through their care journey, and ensuring a seamless, compassionate experience from start to finish.

This is a great opportunity for an experienced professional who thrives in a fast-paced, high-touch environment and is passionate about delivering exceptional service while supporting advanced cardiac programs. You’ll also have the chance to lead by example, mentor peers, and contribute to improving workflows and patient access across the clinic.

If you’re detail-oriented, driven, and excited to be part of a specialized team making a real difference every day—this role is for you.

The Patient Services Specialist – Senior Level serves as a subject matter expert and resource to peers. The Senior PSS is capable or performing all aspects of the Associate and Journey PSS roles. In addition to performing all core functions, this role is responsible for resolving complex issues, orienting and training new caregivers, and active participation that support departmental initiatives and continuous improvement.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Health Services DBA Swedish Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

3 years of Medical office or related healthcare experience OR
2 years of experience as a Providence employee in a PSS position.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

For more information about SMG, click here: https://youtu.be/9eajmjNCVxc

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savin