Location Designation: Hybrid - 3 days per week 

 

 

Business Unit

Technology, Data, AI and Ventures (TDAV)

Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life's businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes.

Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era — all backed by the stability and purpose of a mutual company built to last.

Role Overview

Reporting to the Head of New York Life Ventures (NYLV), the Director, Platform & Operations plays a central role in advancing the strategy, operations, communications, and community that enable NYLV to grow its impact across New York Life and the broader venture ecosystem.

This role will lead initiatives spanning platform strategy, brand and communications, community engagement, executive reporting, and operational effectiveness. Working across NYLV’s network of startups, founders, investors, and internal business partners, the Director will design and execute programs that strengthen relationships, translate insights into compelling narratives, and create long-term strategic value.

The successful candidate will combine strategic thinking with disciplined execution and exceptional communication skills. They will be comfortable moving between executive-level priorities and operational details, independently driving complex initiatives while anticipating organizational needs and adapting quickly as priorities evolve.

What You'll Do

• Own NYLV’s communications and brand strategy, including executive communications, internal and external messaging, thought leadership, digital and social content, and event strategy; translate complex information and emerging themes into clear, compelling narratives for diverse audiences.

• Build, evolve, and scale NYLV’s platform and community strategy by designing programs, convenings, and engagement models that deepen relationships with founders, portfolio companies, venture partners, internal stakeholders, and the broader innovation ecosystem and convert those relationships into strategic value.

• Develop decision-ready insights and executive reporting through dashboards, metrics, thematic briefs, presentations, and other materials that synthesize complex inputs and communicate NYLV’s priorities, performance, ecosystem intelligence, and impact to senior stakeholders.

• Lead execution of strategic and operational initiatives across NYLV, coordinating cross-functional stakeholders, establishing plans and governance, managing competing priorities, and driving initiatives from initial framing through successful delivery.

• Strengthen organizational effectiveness and scale by anticipating emerging needs, identifying opportunities to improve processes and collaboration, and implementing practical solutions that enable the team to operate efficiently as NYLV’s platform, partnerships, and community continue to grow.

What You'll Bring

Required Skills

• 7–10 years of experience in strategy, venture capital, innovation, consulting, operations, Chief of Staff, communications, platform, or a related role, with demonstrated success leading complex, cross-functional initiatives from strategy through execution.

• Exceptional written and verbal communication skills, with the ability to develop compelling narratives across formats ranging from executive communications and presentations to research briefs, thought leadership, and external or founder-facing content.

• Strong business and analytical acumen, including demonstrated experience translating data and complex inputs into meaningful insights, metrics, dashboards, reporting, and decision-ready recommendations for senior stakeholders.

• Proven relationship-building and influencing skills, with the ability to collaborate effectively across organizational levels and with founders, investors, business leaders, and other external partners without relying on formal autho