Onboarding Senior Associate, Dental

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Customer Onboarding Organization partners with new and existing athenahealth customers to deliver a predictable and outcomes-driven implementation journey. We work directly with practice owners, executives, providers, and other stakeholders to understand their goals and guide them toward the best path for adopting athenaOne for both their medical and dental practice needs. Through deliberate expectation-setting and proactive communication, Customer Onboarding helps customers make the decisions that lead to stronger performance and an efficient transition to athena. 

Position Summary: 

The Enterprise Onboarding Senior Associate serves as a trusted advisor and project lead throughout implementation, ensuring that both the customer and athena meet the responsibilities of our co-sourced model to achieve a timely, predictable, and high-quality go-live. Within our Community Health team, the Sr. Associate operates at times as part of an integrated onboarding team—including Program Management, Project Associates, SMEs, and Director oversight— while also operating independently on dedicated dental projects. Whether operating independently or jointly with their medical onboarding peers, the Sr. Associate is accountable for meeting all readiness criteria and driving successful post-live outcomes. 

The Senior Associate surfaces risks early, aligns internal and external stakeholders, and works cross-functionally across the athena ecosystem—Sales, Product, Customer Success, and other operational teams—to remove friction, enable informed decision-making, and keep customers moving with clarity and purpose. 

Responsibilities may include, but are not limited to:   

Customer Obsessed Project Leadership 

• Lead customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne Dental. 

• Help stakeholders understand the impacts of new processes by guiding key decisions, clarifying roles and responsibilities, and reinforcing the behaviors that enable desired outcomes. 

• Operate both independently and within a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers, ensuring timely and predictable delivery. 

• Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers—enabling joint problem-solving and aligned next steps. 

• Set clear, accurate expectations around athena’s product capabilities and service model to support informed decision-making throughout implementation. 

• Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne, ensuring customer choices support long-term success. 

• Collaborate closely with the cross-functional Onboarding team—including the Director sponsor, Program Manager, and Project Associates—to deliver a cohesive, high-quality implementation experience. 

• Navigate and manage escalations with a balanced, data-driven, and consultative approach—addressing root causes, aligning stakeholders, and driving resolutions that support both customer outcomes and athena’s standards. 

• Maintain