Crosby's District Leader

Description

Join Our Team as a District Leader!

Are you ready to lead with vision and drive excellence in convenience store operations? We're looking for a dynamic District Leader who thrives on developing talent, ensuring operational efficiency, and fostering a culture of success.

Summary

As the District Leader, you will play a pivotal role in overseeing the operational and financial success of a designated district of convenience stores. This position requires a strategic leader who can drive profitability, ensure compliance with company standards and regulatory requirements, and foster a culture of exceptional customer service. You will lead a team of store managers and associates, guiding them to achieve operational excellence and uphold Crosby's reputation as a community-focused retailer.

Essential Functions

A. Financial Performance and Oversight

• Budget Achievement: Meet or exceed budgeted operating targets for sales, profitability, and expense control within the district. Analyze financial reports and trends to identify opportunities for improvement.
• Inventory and Merchandising: Monitor inventory levels and merchandise assortment to optimize sales and minimize      shrinkage and waste. Implement merchandising strategies to enhance product visibility and drive impulse purchases.
• Cash Management: Monitor cash handling procedures and ensure compliance with security protocols. Conduct periodic audits to safeguard assets and mitigate risks.

B. Operational Excellence

• Compliance and Safety: Ensure all stores comply with company policies, state and federal regulations, including food safety, tobacco, and alcohol laws. Conduct regular safety inspections and promote a culture of safety awareness among staff.
• Food Service Management: Ensure spec sheets are being executed 100% in the food service department. Track and monitor waste properly to minimize loss.
• Internal and External Audits: For both internal and external audits, ensure follow-up and implementation of corrective actions, monitoring progress to ensure compliance.
• Efficiency and Customer Satisfaction: Implement operational procedures to optimize efficiency and customer satisfaction.      Ensure accurate cash controls, food service logs, refrigeration checks, pricing accuracy, and execution.
• Technology Utilization: Leverage technology tools and retail management systems to streamline operations, monitor performance metrics, and drive data-driven decision-making.

C. Team Leadership and Development

• Supervision and Mentorship: Supervise, mentor, and develop a diverse team of store managers and associates. Conduct regular performance evaluations and provide ongoing coaching to enhance team capabilities.
• Recruitment and Onboarding: Assist in recruiting, interviewing, and hiring qualified store management and associate candidates. Facilitate onboarding processes to integrate new hires into the company culture and operational procedures. Ensure stores are fully staffed for ATL (Assistant Team Leader) and shift lead roles.
• Training Programs: Oversee comprehensive training programs for store staff, ensuring they are well-equipped to deliver excellent service and maintain operational standards. Provide ongoing training and development opportunities for store managers and associates.

D. Customer Experience and Community Engagement

• Customer Focus: Monitor customer feedback and satisfaction levels. Implement initiatives to enhance the overall customer experience, including service quality, product availability, friendliness, timeliness, and store cleanliness.
• Community Involvement: Promote Crosby's brand and community involvement initiatives within each district location. Build and maintain positive relationships with local stakeholders and customers. Participate in local chambers and community      events.

E. Communication and Collaboration

• Effective Communication: Facilitate effective communication between district stores, corporate headquarters, and field support teams. Share best practices, market insights, and operational updates with store management teams.
• Mission and Values: Uphold Crosby's mission: “Exceed Customer Expectations, Every Day, Every Time.” Demonstrate and support the Reid Group Values in all aspects of job performance: Trust in Relationships, Honesty, Focus on the Customers, Team      Spirit, Cost Consciousness