Senior Manager, Operations - Transportation

Description

The Senior Manager, Operations – Transportation is responsible for leading strategic and operational execution across a regional transportation network. This role ensures service excellence, cost optimization, safety compliance, and team development while aligning operations with division goals. The Senior Manager will drive continuous improvement, foster cross-functional collaboration, and serve as a key liaison for major customer accounts.

Summary of Essential Job Functions

Strategic & Operational Leadership

•  Oversee transportation operations across the region, including scheduling, dispatch, routing, and load execution.
•  Develop and implement KPIs to monitor performance, cost-efficiency, and service delivery across the network.
•  Support new business onboarding, including process design, labor modeling, and resource planning.

Cross-Functional Collaboration

•  Partner with dispatch, maintenance, safety, recruiting and customer service teams to ensure seamless logistics execution.
•  Collaborate with commercial teams to support regional growth initiatives.

Client & Stakeholder Engagement

•  Serve as the primary operations contact for key regional clients, ensuring SLA adherence and resolving escalations promptly.
•  Build strong relationships with internal and external stakeholders to align operational strategies with business objectives.

Financial & Administrative Oversight

•  Prepare and manage regional budgets, labor planning, and cost controls.
•  Analyze financial and operational reports to identify trends and improvement opportunities.

Team Leadership & Development

•  Lead, mentor, and develop frontline supervisors, dispatchers, and support staff.
•  Create a culture of accountability, engagement, and high performance across all operational teams.

Requirements

Required Skills and Qualifications

Education

•  Bachelor’s Degree in Supply Chain, Logistics, Business, or related field.

Experience

•  8+ years of progressive experience in Transportation, Logistics, or Operations management, preferably in a multi-terminal or regional environment.
•  Proven success in P&L management, strategic planning, and process improvement initiatives.

Skills

•  Expertise in Transportation Management Systems (TMS), Microsoft Office Suite, and reporting tools.
•  Strong leadership, communication, and analytical skills.
•  Solid understanding of DOT, OSHA, and transportation regulations.
•  Ability to manage multiple priorities in a fast-paced, high-volume environment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.