Job Summary

The Senior Chargeback Analyst is responsible for researching, resolving, analyzing, and trending chargeback discrepancies to result in appropriate credits within Wholesaler / Distributor contractual terms. This role involves interpreting large datasets across multiple systems and databases to validate deductions against contract terms. Negotiates paybacks with Wholesaler/Distributor partners and ensures timely resolution and payment. Responsible for compiling data, analyzing trending chargeback issues, summarizing findings and delivering clear, data-driven insights that support informed decision-making by management. Supports the Team Lead and Manager in achieving departmental goals and driving key initiatives. Provides training and guidance to Chargeback Analysts, providing direction and guidance.

This is a hybrid position, and the selected candidate will be required to work onsite in the Lake Zurich, Illinois office 3 days a week.

Salary Range: $70,000 - $85,000 per year.
Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities. Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most.

Responsibilities

• Monitor daily operations ensuring chargebacks are processed and appropriate payments are issued within requirements.
• Provides coaching, mentoring, and training to chargeback analysts ensuring department policies and procedures are being followed at all times.
• Assists in, both internal and external reports and audits for the Chargeback Department.
• Extract and compile large data sets, from Model-N, SAP and other various systems, to be used for analysis and deduction resolution.
• Analyze and interpret large data sets using Excel and/ or other software applications, into actionable information used for reconciling open chargeback deduction balances.
• Negotiate deduction paybacks from Wholesaler / Distributor partners and ensuring payments are made in a timely manner.
• Compile, organize and process chargeback data required for management approved internal offsets.
• Collaborate with Department Team Members to ensure transparency and reduce conflict of financial activities.
• Processing of chargeback claims which requires analysis and interpretation of validation errors to resolve and verification of calculations before determining final disposition. Final disposition requires key decision making and will result in either approval of credit or claim denial with justification.
• Perform daily reconciliation of chargeback submissions received and ensure timely and complete responses for all claims that meet contractual obligations.
• Prepares and summarizes chargeback data analysis to identify key trends and communicate discrepancy drivers, sales dynamics and claim processing opportunities to reduce financial liabilities.
• Extract, prepare and summarize chargeback detail reports that support Chargeback operations and department goals/ needs.
• Serves the Role of SME (subject matter expert) for Chargebacks in the Model N system. Trains uses, problem solves functionality issues, executes functionality testing and provides department expertise on Chargeback functionality within Model N system.
• Develop and maintain collaborative and productive relationships with both Contracts, Membership and Other Internal Support Departments and Key Wholesaler Contacts through excellent verbal and written communication skills
• Work collectively with department team members in identifying opportunities for process improvements and system enhancements that improve operational efficiency and/ or reduce chargeback discrepancies.
• Updates SOPs so they remain current and utilizes chargeback expertise to identify enhancements
• Analyze, interpret and summarize large data sets using Excel and/ or other software applications that translates into accurate and actionable information for leadership and key stakeholders.
• Adherence to all Fresenius Kabi and Chargeback Department Policies and Procedures.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities

Requirements

• Bachelor’s degree in business or financial field.
• 2+ years in the pharmaceutical industry or related field experience required.
• Intermediate to advance Microsoft Word and Microsoft Excel skills required. 
• SAP 6.0 experience required
• Model N